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Erik B.
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Experience:  MCSE, MCP
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My computer screen has shrunk to the middle of my monitor and

Customer Question

My computer screen has shrunk to the middle of my monitor and I can't get it back. It' s about 6 inches wide and roughly the shape of an hour glass. Help me. [email protected]
Submitted: 4 years ago.
Category: Computer
Expert:  Erik B. replied 4 years ago.

Hi Rosalie and thanks for choosing Just Answer. My name is XXXXX XXXXX I will be happy to assist you.


It sounds like your monitor may have gone bad. Please try the following first:


  1. Unplug the monitor from power.
  2. Let the unit sit like that for two minutes.
  3. Plug the power back in.
  4. See if the image defect remains.



If that doesn't fix it, can you please tell me if this is a flat screen (LCD) or old tube style (CRT)? If you can get it, the model number would be helpful. Thanks!

Erik B. and 9 other Computer Specialists are ready to help you
Customer: replied 4 years ago.
My screen is an old tube Dell
Expert:  Erik B. replied 4 years ago.

OK you can try doing a reset on it (generic instructions are below).


  1. Press the Menu key to make the on screen display appear.
  2. Press the up key until you get to the factory reset option.
  3. Press the Menu key again to do the factory reset.


If that doesn't work, then the monitor will need to be replaced. The good news is that flat screens are fairly inexpensive nowadays, like this:



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