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Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
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Experience:  20 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
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my sony vaio e series not turn on. I shows the vaio and then

Customer Question

my sony vaio e series not turn on. I shows the vaio and then black screen with a small flashing bar in top left
Submitted: 3 years ago.
Category: Computer
Expert:  Michael Hannigan replied 3 years ago.

XXXXX XXXXXnigan :

Hello. My name isXXXXX will be your Primary Care Technician and I can assist you with your question.

XXXXX XXXXXnigan :

First, make sure there are no USB devices connected

XXXXX XXXXXnigan :

Then do the following

XXXXX XXXXXnigan :

Remove the battery

XXXXX XXXXXnigan :

Disconnect power

XXXXX XXXXXnigan :

Press power button for 20 seconds.

XXXXX XXXXXnigan :

Connect power, but do not install battery.

XXXXX XXXXXnigan :

Turn on the laptop.

XXXXX XXXXXnigan :

At this point, if it boots, you can put the battery back in and continue.

XXXXX XXXXXnigan :

If not, let me know and we'll find out what it is.

Expert:  Michael Hannigan replied 3 years ago.
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Expert:  Michael Hannigan replied 3 years ago.
  1. First, make sure there are no USB devices connected

  2. Then do the following
  3. Remove the battery
  4. Disconnect power
  5. Press power button for 20 seconds.
  6. Connect power, but do not install battery.
  7. Turn on the laptop.
At this point, if it boots, you can put the battery back in and continue.
If not, let me know and we'll find out what it is.
Customer: replied 3 years ago.
still will not boot up
Expert:  Michael Hannigan replied 3 years ago.
Ok. When it is starting up, press F12. This should give you a boot menu from which you can choose HDD.

Do you have your personal data backed up in any way?

There are several recovery meathods, but most of them are destructive.

Mike
Customer: replied 3 years ago.
still nothing
Expert:  Michael Hannigan replied 3 years ago.
Please elaborate.

Did the F12 bring up a boot menu? Also, you missed an important question.

Do you have your personal data backed up in any way?

There are several recovery meathods, but most of them are destructive.
Customer: replied 3 years ago.
data not important, it is my sons, he know that everything could be lost
Expert:  Michael Hannigan replied 3 years ago.
Ok, then to initiate a recovery, you can do the following:

1. Turn off your computer.
2. Restart your computer.
3. When the VAIO logo appears on the computer's screen, briefly press the F10 key on the computer keyboard.
The VAIO Recovery Wizard appears.
4. Click Next.
5. Select one of the available menu options.
Page

Select the complete hard drive recovery. This should put everything back to system settings.

If you need additional information, let me know.

Mike
Customer: replied 3 years ago.
sad to say that the Recovery Wizard did come up, run it, now back to the same thing black sceen with small bar blinking in the left upper side
Expert:  Michael Hannigan replied 3 years ago.
What selection did you make when the recovery wizard came up?

It will do what you are experiencing if the incorrect recovery option is chosen.

Mike
Customer: replied 3 years ago.
restore complete system, was what i chose
Expert:  Michael Hannigan replied 3 years ago.
The correct option is Restore "Factory Image".

It must be a factory image restore, otherwise it will be expecting some type of backup to be included in the restore.

Mike
Customer: replied 3 years ago.

THAT IS NOT ONE OF THE 4 THINGS IT HAS

 

1 VAIO HARDWARE DIAGNOSTICS

 

2 RESTORE C; DRIVE

 

3 RESTORE COMPLETE SYSTEM

 

4 RESCUE DATA

Expert:  Michael Hannigan replied 3 years ago.
Ok. Try option 2.

It should start up into Windows after doing the recovery.

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Michael Hannigan
Michael Hannigan
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20 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt