Hello, and thanks for asking your question. My name is XXXXX XXXXX X will be your expert today.

Does this cursor spin immediately when you log in and stays that way, or is it when you open a certain program?

Thanks, XXXXX XXXXX you able to use that computer to some extent, or is it frozen on the spinning cursor and won't let you do anything?

I sincerely XXXXXXXXX XXX the delay, I had to log off. Did the program find any infections and remove them?

Ok, the infections that were on the computer may have caused some damage already, lets check your Windows core files and make sure everything is ok there, press the Windows Start button > In the box type cmd, then from the results that show right click cmd and select run as administrator >

Type sfc /scannow (With a space in between both sfc and /scannow) > Press enter > Windows will repair your Operating system files

Let me know what it says at the end of the scan, it may take a while

The SFC scanner detects problems with your windows core files, and cannot fix them, then you'll want to either repair with the Windows CD, or restore the computer to factory defaults (essentially clean installs windows back onto the system).

Once the core files get corrupted (sometimes from an infection that slips past the antivirus at one point, especially if it misses an update), your computer will go downhill from there and in this case, constant loading of an unknown process.

What I highly recommend is backing up any important files that you might have to a usb flash drive, you can get one of these at any nearby computer/electronic store fairly cheap. Please let me know if you need any help or have any concerns on how to backup certain things (like favorite websites), or Outlook mail (if you use outlook).

Then, please let me know the make of this computer (Dell, HP, Toshiba, etc), and if you have a separate Windows CD for it.