How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Thomas Your Own Question

Thomas
Thomas, Computer Support Specialist
Category: Computer
Satisfied Customers: 739
Experience:  Working as IT Support Specialist. Focus on: Networks, Hardware & Accessories, OS, Multimedia
47353151
Type Your Computer Question Here...
Thomas is online now
A new question is answered every 9 seconds

I cannot find the Toshiba Recovery Wizard on my Satellite laptop,

Resolved Question:

I cannot find the Toshiba Recovery Wizard on my Satellite laptop, so I can reformat my lhard drive. The laptop is ridiculously slow.....
Submitted: 5 years ago.
Category: Computer
Expert:  Thomas replied 5 years ago.

Thomas :

welcome

JACUSTOMER-96up2yby- :

Hey... Thomas

Thomas :

Hi

Thomas :

To restore the original factory software image on your computer follow these steps:

Thomas :

  1. Make sure the computer is turned off ("Shut-down" from the Windows Start menu)
  2. Remove any peripherals such an external mouse, keyboard, monitor, USB flash drive etc.
  3. Make sure the AC Adapter is plugged in and working.
  4. Press and hold down the 0 (zero) key on the keyboard while powering on the computer. Release it when the recovery warning screen appears.
  5. If the recovery process offers a choice of Operating Systems, select the appropriate one for you.
  6. A warning screen appears, stating that when the recovery is executed all data will be deleted and rewritten.
  7. Click Yes to continue.
  8. When the Toshiba Recovery Wizard opens select "Recovery of Factory Software" or the appropriate option for your needs.
JACUSTOMER-96up2yby- :

I'll loose you if I try this correct?

Thomas :

You said you already tried holding the O key. Make sure you are holding the "0" (zero) key, not the o (Ouh) key.

Thomas :

correct

JACUSTOMER-96up2yby- :

I've tried this.... It never gave me a choice of "Recovery of Factory Software"?

Thomas :

If this option is not available, then the recovery partition is already deleted

Thomas :

In this case you need to order a new recovery disk from Toshiba

JACUSTOMER-96up2yby- :

Beautiful....

Thomas :

In case you need a new recovery disk, please visit the following website:

JACUSTOMER-96up2yby- :

OK.... Thanks

Thomas :

no prob

Thomas :

If you are satisfied with my service I would be happy to receive an accept and positive feedback :) Thank you

JACUSTOMER-96up2yby- :

I greatly appreciate the help.... and am going to try your instructions one more time before requesting new discs from Toshiba.

Thomas :

Thats a good idea

JACUSTOMER-96up2yby- :

Have a good night.....

Thomas :

you too

Thomas :

thanks

JACUSTOMER-96up2yby- :

Thank you...

Thomas and other Computer Specialists are ready to help you