How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Maggie P Your Own Question

Maggie P
Maggie P, Computer Support Specialist
Category: Computer
Satisfied Customers: 527
Experience:  30+yrs computer experience, HNC Computing, Microsoft Certified Professional, CompTia A+, ASAP, UNITE
17900009
Type Your Computer Question Here...
Maggie P is online now
A new question is answered every 9 seconds

How do I rectify the following error "plug in has crashed -Norton

Customer Question

How do I rectify the following error "plug in has crashed -Norton Confidential
Submitted: 2 years ago.
Category: Computer
Expert:  Maggie P replied 2 years ago.
Hello and thank you for using Just Answer.

Please let me know which version of Norton you have installed and also which version of Chrome?
Customer: replied 2 years ago.
Norton Internet Security just downloaded two weeks ago and Chrome was a re=load from last night as I thought it could be corrupted
Customer: replied 2 years ago.
Is this not clear enough for you
Expert:  Maggie P replied 2 years ago.
OK it is a known issue, you may also receive a Flash crash as well. Google, Norton and Adobe are all working on the issue. It is quite a complex issue and there have been released updates which fix the problem for some (not all) users and they are continuing to work on this problem.

Make sure you have the latest updates for all of the above.

For Norton run Live Update and apply any updates which are available. Re-run Live Update until you have all the latest updates.

Chrome should automatically update however if there are any available you should see an arrow on the Tools button (wrench icon), click that and select Update Google Chrome. Restart when prompted.

Uninstall all instances of Flash Player from Control Panel > Add/Remove Programs. Restart the computer then install the latest version from http://get.adobe.com/flashplayer/

After making sure all are updated test to see if the issue has been resolved. If not then as a workaround you can turn off the Identity Safe feature of the Norton Confidential plugin from within Chrome. With Identity Safe turned off you may experience no crashes or less frequent crashes. Each time either of the above programs have an update applied turn the Identity Safe back on to test if the issue is resolved.

It is also a good idea to make sure that Windows is also up to date with the latest patches. Visit Windows Updates and check for updates, apply all that are available (you may need to restart the computer several times). Return to Windows Update after each restart and check for more until none are available.

You might also consider the use of free program Secunia PSI which monitors your installed programs to make sure you have all the latest versions. Secunia PSI can be downloaded from http://secunia.com/vulnerability_scanning/personal/ This program would also help identify if you still have an older version of Flash Player installed, this is quite common and can cause problems such as yours. If you do see an older version of Flash flagged in PSI then run the Flash uninstaller from http://kb2.adobe.com/cps/141/tn_14157.html then re-install the latest Flash Player.
Customer: replied 2 years ago.

I cant turn off identity safe in Chrome. When I hit the wrench the page goes Snap

I cant find out how to remove Adobe flash. I only have Adobe reader

I have dowloaded Google again but it is now even more responsive than before

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.