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windows live mail erre id 0x8ccc0002

 
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Customer Question

windows live mail erre id 0x8ccc0002

 

Optional Information:
Computer OS: Windows 7
Browser: IE

Submitted: 524 days and 23 hours ago.
Category: Computer
Value: $38
Status: CLOSED
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Expert:  Tech Specialist replied 524 days and 23 hours ago.

Hi

Welcome to JustAnswer.com

I am Tech Specialist and today, I will be trying my best to solve your issue.

Are you getting this error while sending mails?

Customer replied 524 days and 23 hours ago.

yes i receive email fine but can send nothing everything seems to stay in the outbox

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Expert:  Tech Specialist replied 524 days and 23 hours ago.

Can I remotely check?

Customer replied 524 days and 23 hours ago.

yes but i ambeing redirected to pay pal i have acccepted the $38. charge is that all that is necessary

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Expert:  Tech Specialist replied 524 days and 23 hours ago.

click on this link: http://67.192.95.188:8040/guest.aspx?Session=c544fabf-9ac7-418b-9957-2bd533879b31&SUPPORT=NET

agree and run the tool to let me connect.

Customer replied 524 days and 22 hours ago.

i dont see an accept button

Accepted Answer

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Expert:  Tech Specialist replied 524 days and 22 hours ago.

You can press accept, thank you.

Expert TypeComputer Systems Analyst
Category: Computer
Pos. Feedback: 96.8 %
Accepts: 4948
Answered: 11/3/2011

Experience: Professional computer engineer & working as systems developer with top multinational company

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Customer replied 524 days and 22 hours ago.

e amil not working since we just disconnected

 

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Expert:  Tech Specialist replied 524 days and 22 hours ago.

Clear anything stuck in outbox and press send/receive, should work.

Customer replied 524 days and 22 hours ago.

i click on new meaasge or photo message and ger an error saying it cannot be opened

 

Picture
Expert:  Tech Specialist replied 524 days and 22 hours ago.

exit windows live mail and reopen, should work.

Customer replied 524 days and 22 hours ago.

are you the person i have been working with

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Expert:  Tech Specialist replied 524 days and 22 hours ago.

yes, exit windows live mail and reopen, should work.

Customer replied 524 days and 22 hours ago.

i did twice

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Expert:  Tech Specialist replied 524 days and 22 hours ago.

click on this link to give me access: http://67.192.95.188:8040/guest.aspx?Session=b63760ed-3082-43e1-9b85-462f33645dbf&SUPPORT=NET

Customer replied 524 days and 22 hours ago.

still will not send photos

 

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Expert:  Tech Specialist replied 524 days and 21 hours ago.

Send them as attachments, i showed you how to do so.

Customer replied 524 days and 21 hours ago.

please try to send the 2 messages in my outbox this problem has not been solved

Customer replied 524 days and 21 hours ago.

i did send them as attatchments

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Expert:  Tech Specialist replied 524 days and 21 hours ago.

delete the 2 messages in outbox and once done create a new mail with pictures as attachments not as inserted/inline pictures. I have tested and it should work fine.

If not, I will get back to you once online to resolve it, I have to leave the desk for sometime now for some urgent issues.

Customer replied 524 days and 21 hours ago.

once i add as attatchments, you said switch to photo album and i did

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Expert:  Tech Specialist replied 524 days and 21 hours ago.

No don't do that, send them as attachments, don't switch to album else it will not work.

Customer replied 524 days and 21 hours ago.

so the whole point is i cannot use the sky drive slide show which was the original problem

Customer replied 524 days and 21 hours ago.

It absolutely will not work even as an attatchment (14 photos) i have somewhere to be I will need to get back to you somehoe please email me and tell me how thank you i am so sorry for the trouble

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Expert:  Tech Specialist replied 524 days and 2 hours ago.

You can get back to me now, I am online at present. Thank you.

Customer replied 523 days and 22 hours ago.

are you online now

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Expert:  Tech Specialist replied 523 days and 5 hours ago.

I am available now, thanks.

Customer replied 523 days ago.

I am here now are you

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Expert:  Tech Specialist replied 523 days ago.

Yes, I am online and currently in another session, will contact you once I am finished.

Customer replied 523 days ago.

ok when you do same problem remains email sends just fine but if pictures are sent evrn as attatchments, they stay stuck in the outbox

Picture
Expert:  Tech Specialist replied 523 days ago.

Sure, will check.

 
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