Hello, I am Engineer John C., welcome to JustAnswer and thank you for asking your question.Please remember I do not receive a salary from this company. I am an independent Computer Science Engineer with more than 10 years of experience working with Computers and Networks, and now working here. The only way for me to be compensated for my time is when the customer (You) click the Accept button when satisfied. Thank you for your help and understanding.
After you follow my solution, please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting. DO NOT click Accept if you are not positively satisfied.
OK. PLEASE FIRST BOOKMARK (add to favorites) THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART, and click Accept if the issue is solved (that's the only way I can get paid for my effort. Thank you)
1- Restart the computer and immediately press F8 repeatedly (before the windows logo appears), until you get the Boot Menu.
2- Choose "Safe Mode WITH NETWORKING" and press ENTER
3- Wait for windows to be completely loaded
4-Download and run MalwareBytes clicking here ---> http://www.fileanswer.com
5- Then click the "mbam-setup-1.46.exe" to download it
6- MalmareBytes it is a FREE application if used at home. Do NOT click the "Purchase" button
7- Open the application and update it
8- Then run it (FULL SCAN) and delete all the malware it may detect (click "Remove Selected")
9- Restart the computer
10- After you follow my solution, please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting. DO NOT click Accept if you are not positively satisfied.
11- If I helped please scroll down and click the green Accept button for me to be paid, that's the only way for me to be compensated for my time (
Even if you have a subscription or trial plan with us I need you to click Accept for me to be paid from JustAnswer. And even if you have a regular account and see the holding charge in your credit / debit / or PayPal account, I need you to click Accept for the money to be released to me)
Computer Science Engineer