Please read: Remember to return and click the Accept button ONLY once your issue is resolved. If the first answer does not work, just REPLY to me and we will continue.
To return to me at any time, go to www.justanswer.com and click My Questions at the top right. It would be wise to create a password XXXXX your justanswer account just in case you need to login. To do this, click My Account on the top right, and click Edit Password. Set the password XXXXX and click Save Changes.