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namstech
namstech, Electrical Engineer
Category: Computer
Satisfied Customers: 2126
Experience:  M.S. Signals and Information Processing
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my kindle wont turn on even when plugged in. have agreed

Customer Question

my kindle won't turn on even when plugged in. have agreed to price. now what
Submitted: 5 years ago.
Category: Computer
Expert:  namstech replied 5 years ago.

NA-eTech :

Hello and welcome to JustAnswer!

NA-eTech :

When you slide and hold the switch for a longer duration, does any light get lit on the kindle?

Customer:

no

NA-eTech :

Have you tried this with kindle unplugged?

Customer:

yes

NA-eTech :

Does your kindle have a cover?

Customer:

yes

NA-eTech :

Remove it and then try turning it ON.

Customer:

light comes on but the kindle won't.

NA-eTech :

Have you tried sliding and holding the switch for 20-30 seconds and then releasing it?

Customer:

just tried and no change(30 sec)

Customer:

the green lite comes on and then blinks and then goes off.

NA-eTech :

Is it charged?

NA-eTech :

Charge it for 5 minutes, then unplug and repeat the same procedure.

Customer:

it was

NA-eTech :

Let me know how it goes.

Customer:

Just plugged it in. yellow lite. on

NA-eTech :

Keep it plugged in for five minutes, then unplug and try powering it up.

Customer:

if this works does this mean i can't use my cover?

NA-eTech :

After that you can put your cover back. Sometimes this may happen due to cover.

NA-eTech :

Lets see.

NA-eTech :

and sometimes it is just a temporary software error that is cleared when kindle is reset.

Customer:

ok it reset itself. hope it stays this way. thanks.

NA-eTech :

Great

Customer:

bye!!!

NA-eTech :

If the problem comes back again, you can reset it again.

NA-eTech :

You can press accept if satisfied.

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