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networkdoc
networkdoc, Network Administrator
Category: Computer
Satisfied Customers: 448
Experience:  5+ years of Information Technology and Systems Experience
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configuring Windows update stuck on 15% Do not turn off your

Resolved Question:

configuring Windows update stuck on 15% Do not turn off your computer
Submitted: 5 years ago.
Category: Computer
Expert:  networkdoc replied 5 years ago.

networkdoc :

Thanks you for choosing JustAnswer! My name is XXXXX XXXXX I will be assisting you today.

networkdoc :

Can you tell me how long this has been going?

Customer:

40 mins

Customer:

yes

Customer:

40mins

networkdoc :

Okay and has not moved whatsoever is that correct?

Customer:

yes

networkdoc :

Do you happen to know what service pack it is installing?

networkdoc :

Is it Service Pack 1?

networkdoc :

Or is it just Updates that were done and the system stated that it needed to be rebooted?

networkdoc :

Are you still there?

Customer:

updates

Customer:

are still here

networkdoc :

Okay.

networkdoc :

If it is just regular updates and not Service Pack 1 you can power down the computer.

networkdoc :

To do this. Hold the power button until the machine turns off.

networkdoc :

Once it turns off, you can then power back up.

networkdoc :

It is possible that something corrupted.

networkdoc :

And that windows will not want to load.

networkdoc :

However there is a away around that and we can still get you back in.

networkdoc :

Please power the system off then turn it back on.

Customer:

now turned on

networkdoc :

Okay let me know if you are able to log into Windows.

Customer:

back to normal thank-you

networkdoc :

My pleasure!

networkdoc :

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networkdoc :

Is there anything else I can assist you with?

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