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Can you tell me how long this has been going?
Okay and has not moved whatsoever is that correct?
Do you happen to know what service pack it is installing?
Is it Service Pack 1?
Or is it just Updates that were done and the system stated that it needed to be rebooted?
Are you still there?
are still here
If it is just regular updates and not Service Pack 1 you can power down the computer.
To do this. Hold the power button until the machine turns off.
Once it turns off, you can then power back up.
It is possible that something corrupted.
And that windows will not want to load.
However there is a away around that and we can still get you back in.
Please power the system off then turn it back on.
now turned on
Okay let me know if you are able to log into Windows.
back to normal thank-you
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Is there anything else I can assist you with?