How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan - Master Tech Your Own Question

Dan - Master Tech
Dan - Master Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 1904
Experience:  Over 35 years experience in the service and repair of all types of electronic equipment.
Type Your Computer Question Here...
Dan - Master Tech is online now
A new question is answered every 9 seconds

Why do I get the Message not connected to Internet when I

Resolved Question:

Why do I get the Message "not connected to Internet" when I try to get update for Photoessntials?
Submitted: 5 years ago.
Category: Computer
Expert:  Dan - Master Tech replied 5 years ago.

Dan - Master Tech :

Greetings, if you are connected to the internet and all other programs and browsers function properly then you may have a problem with the Microsoft default firewall or any third-party firewall denying the update access to the internet. You may need to go into the settings to allow the program permission or to temporarily disable the firewall altogether.

Dan - Master Tech :

If you need additional information or assistance please let me know. Dan

Dan - Master Tech and 5 other Computer Specialists are ready to help you