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Omer
Omer, Information Systems Manager
Category: Computer
Satisfied Customers: 282
Experience:  MCSE Certified , Degree in CMIS Computer information Systems, 7 years of work in the IT Field
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Hi, My Adobe InDesign CS5.5 keeps crashing upon opening.

Resolved Question:

Hi,

My Adobe InDesign CS5.5 keeps crashing upon opening. Here is the message:

Process: Adobe InDesign CS5.5 [331]
Path: /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
Identifier: com.adobe.InDesign
Version: 7.5.0.142 (7500)
Code Type: X86 (Native)
Parent Process: launchd [118]

Date/Time: 2011-10-13 10:58:47.824 +0100
OS Version: Mac OS X 10.7.2 (11C74)
Report Version: 9

Interval Since Last Report: 921 sec
Crashes Since Last Report: 5
Per-App Interval Since Last Report: 21 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID: 5601D86A-2532-4755-ACD0-92076412F79D

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000006c

VM Regions Near 0x6c:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
__TEXT 0000000000001000-0000000000005000 [ 16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5

Application Specific Information:
objc[331]: garbage collection is OFF

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 PublicLib.dylib 0x013d8f46 PMString::empty() const + 6
1 com.adobe.InDesign.Font Manager 0x129b92f6 GetPlugIn + 78950
2 com.adobe.InDesign.Font Manager 0x129b4bcc GetPlugIn + 60732
3 com.adobe.InDesign.Font Manager 0x129b4d8b GetPlugIn + 61179
4 com.adobe.InDesign.Font Manager 0x129b4fc8 GetPlugIn + 61752
5 com.adobe.InDesign.Text 0x1018c734 GetPlugIn +(NNN) NNN-NNNN
6 com.adobe.InDesign.Text 0x1018fd29 GetPlugIn +(NNN) NNN-NNNN
7 com.adobe.InDesign.Text 0x10190644 GetPlugIn +(NNN) NNN-NNNN
8 com.adobe.InDesign.Text 0x0ffb6b88 GetPlugIn + 274568
9 com.adobe.InDesign.AppFramework 0x0ba41edf GetPlugIn + 54943
10 com.adobe.InDesign.AppFramework 0x0ba42077 GetPlugIn + 55351
11 com.adobe.InDesign.BNCore 0x13c0c1a6 GetPlugIn + 174150
12 com.adobe.InDesign.AppFramework 0x0ba41edf GetPlugIn + 54943
13 com.adobe.InDesign.AppFramework 0x0ba42769 GetPlugIn + 57129
14 PublicLib.dylib 0x0129d7a8 CDataExchangeController::RunNewScrapResponders() + 472
15 PublicLib.dylib 0x0129e20a CDataExchangeController::InitializeScrap() + 1034
16 PublicLib.dylib 0x0129c53e CDataExchangeController::Initialize() + 46
17 com.adobe.InDesign.AppFramework 0x0bad797b GetPlugIn + 667963
18 com.adobe.InDesign.AppFramework 0x0ba1215d 0xba10000 + 8541
19 com.adobe.InDesign.AppFramework 0x0ba37d0f GetPlugIn + 13519
20 com.adobe.InDesign 0x000028ab main + 187
21 com.adobe.InDesign 0x000027c6 start + 54

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9aad090a kevent + 10
1 libdispatch.dylib 0x9c19ec58 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x9c19d6a7 _dispatch_mgr_thread + 53

Thread 2:
0 libsystem_kernel.dylib 0x9aacf83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9a54ee78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9a54ef7b pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x93fd65a3 TSWaitOnConditionTimedRelative + 178
4 com.apple.CoreServices.CarbonCore 0x94038755 MPWaitOnQueue + 200
5 PMRuntime.dylib 0x00051130 MemUtils::GetAvailMem() + 288
6 com.apple.CoreServices.CarbonCore 0x940396b4 PrivateMPEntryPoint + 68
7 libsystem_c.dylib 0x9a54aed9 _pthread_start + 335
8 libsystem_c.dylib 0x9a54e6de thread_start + 34

Thread 3:
0 libsystem_kernel.dylib 0x9aad002e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9a54cccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9a54e6fe start_wqthread + 30

Thread 4:
0 libsystem_kernel.dylib 0x9aad002e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9a54cccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9a54e6fe start_wqthread + 30

Thread 5:
0 libsystem_kernel.dylib 0x9aacdc22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9aacd1f6 mach_msg + 70
2 com.apple.CoreServices.CarbonCore 0x940631c0 TS_exception_listener_thread + 90
3 libsystem_c.dylib 0x9a54aed9 _pthread_start + 335
4 libsystem_c.dylib 0x9a54e6de thread_start + 34

Thread 6:
0 libsystem_kernel.dylib 0x9aacf83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9a54ee21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9a4ff42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x94064f36 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x93fd6579 TSWaitOnConditionT
Submitted: 2 years ago.
Category: Computer
Expert:  Omer replied 2 years ago.
Hi I am one of the experts here on Just Answer.com

A couple question

1) Is your current default printer online/connected?
2) Do you have issues with any other cs 5.5 Programs?

The reason I ask is that a number of people have been reporting a bug found in the CS line since CS3 where if your computers main printer is offline/not connected when you boot up indesign it will crash as it searches for available printers and this causes a bug in the program to go off and crash

Please check this and let me know if it solves your issue
Customer: replied 2 years ago.
Hi,

I'm afraid that hasn't made a difference. Also, no, I am not having any problems with the other CS5 programmes in the Design Standard Pack.

Thanks

Nick
Expert:  Omer replied 2 years ago.

Thanks for the reply Nick.

 

Out of curiosity does your mac have other user accounts on it?

I am wondering if it couldn't be an issue with a preference file?

 

one thing to try would be to setup an account if there isn't one and launch indesign to see if it loads cleanly.

 

Please try this and let me know

Customer: replied 2 years ago.

Hi,

 

Yes, I set up another account and it seems to work OK. Someone else suggested it may because I am running OS Lion, which has apparently had some problems when running InDesign. Does this sound likely?

 

How can I stop getting preference issues in the future?

 

Thanks

 

Nick

Expert:  Omer replied 2 years ago.

Doesn't sound too likely that its the OS as the changes are not as dramatic though its possible that the Preferences got corrupted in your lion update??

 

Once you reset the preferences in your user account you should be ok but it can also go corrupt if Indesign doesn't close them correctly causing corruption now when you reset them you would lose your customize menu setups and things of that nature.

 

One thing I would suggest would be to once you have your menus all setup make a copy of the preference to a location you can always copy them back from.

 

There are two ways to replace your preferences

1) There is a quick and easy method for doing this using the keyboard: close and relaunch InDesign, and IMMEDIATELY Cmd + Ctrl + Opt + Shift (Mac), and say you want to replace the preferences to the dialog asking if you really want to replace the preferences

 

2) The second way is to manually do it, now these files are hidden so you will need to set your system to show you hidden files.

 

InDesign Defaults:

Macintosh: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>/

 

InDesign SavedData:

Macintosh: Hard Drive/Users/Library/Caches/Adobe InDesign/<Version #>/<Language>/

This should fix the issue under your regular account.

 

Let me know if you need anything else.

Omer, Information Systems Manager
Category: Computer
Satisfied Customers: 282
Experience: MCSE Certified , Degree in CMIS Computer information Systems, 7 years of work in the IT Field
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