How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh, Support Specialist
Category: Computer
Satisfied Customers: 15424
Experience:  5 years as Network Admin, 10+ years of IT support
Type Your Computer Question Here...
Josh is online now
A new question is answered every 9 seconds

can i retrieve windows live messenger conversation history

Resolved Question:

can i retrieve windows live messenger conversation history if in the settings menu the box where it said messenger history was not checked. this is an urgent item that i need. i am trying to bring my wife here from china and i have been communicating with her for more than 2 and half years. immigration will deni her visa unless i can prove that we have been communicating for at least 6 months before i went to china to marry her. i started my web cam communications on or around march or april 2009 and i married her sept 28th 2009 i need this history. can you help me please. recently i got hacked in my computer and i lost all my contacts. i had to change my e mail address .the address i was using to communicate [email protected] this is the address where all communication took place. please respond asap. thank you. my tel number is XXXXX and my new e mail [email protected]
Submitted: 4 years ago.
Category: Computer
Expert:  Josh replied 4 years ago.

You are unable to sign into the account with the history?
Customer: replied 4 years ago.
josh, im not satisfied with your answer. give me some solution as to how to get these documents im requesting. waiting for your reply. if i cannot get a solution can i get my money back?
Expert:  Josh replied 4 years ago.
Are you able to sign into the account where the conversations took place?
Customer: replied 4 years ago.
no!! 3 weeks ago someone hacked into my computer and i was forced to get a new e mail address. i could no longer log in with my old address that i had for several years. i lost all my contacts and all my e mails. but what i need, is the history of us talking on msn starting form the beginning back around april 2009 when i first met my wife until now. i know detectives can retrieve info all the time for crimes committed. i hope theres a way of doing mine. let me know asap
Expert:  Josh replied 4 years ago.
I am going to give you the steps to access your account again so you can retrieve anything in that email account

Click here to go to the recovery form --à

This is a special portal that Windows Live (Hotmail) has set up to assist those who have had their account compromised and/or who are unable to access their alternate e-mail or answer their security question.

Type in the e-mail address you want to recover in the first blank on that page, then type an alternate e-mail address that you can currently access (doesn't have to be associated with your Hotmail account). If you don't have an alternate e-mail address, you can sign up for a free one with Hotmail, Yahoo, Gmail, etc

Click Continue once you've filled in those two fields...

Then you will need to fill in your name, birth date, and country. All other fields are totally optional; however, the more fields you enter with 100% accuracy, the better your chances of getting your account back.

- The billing information portion should be left blank. DO NOT fill in the any of the four boxes in the billing information section. - If you fill in anything and press continue it will give you an error message and you will need to start over

If the first fields that you enter in don't match up with your account information, you'll see this error on top: You didn't provide us with enough information to confirm your identity. Please complete more fields in addition to the ones you have currently completed.

If that is the case, you will need to then enter additional details, as many as you can with 100% accuracy, in the rest of the form.

As long as you provide other details (like people you frequently e-mail), and as long as you send the request from a place that you frequently access your e-mail account from (like home, work, or school), they will generally have no problem sending you account reset information so that you can get back into your e-mail.

At the end of that form, click Continue.

On the final page, you will be given a PIN to access a forum. Please write this PIN down!

If you do not receive a PIN then you have not completed the form correctly.

You can use your PIN with this private forum and post any questions you might here

Forum link is here ----à

Note: This process can take 1-7 business days for the completion of your account recovery. Please DO NOT submit more then one form. Each request pushes the previous request to the back of the line and starts the 1-7 business day cycle over again.

Josh, Support Specialist
Category: Computer
Satisfied Customers: 15424
Experience: 5 years as Network Admin, 10+ years of IT support
Josh and 5 other Computer Specialists are ready to help you

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA

Meet The Experts:

  • Andy


    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • Andy's Avatar


    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
  • Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    Computer Programmer / Technician/ Consultant 16+ years
  • Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    Computer technician and founder of a home PC repair company.
  • lifesaver's Avatar


    Computer Software Engineer

    Satisfied Customers:

    Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.
  • James K.'s Avatar

    James K.


    Satisfied Customers:

    Technical Director of IT Company

Related Computer Questions