Hello and welcome to JustAnswer!
What message do you get on that screen? Can you give me some part of it?
screen is too fast to get what all is said, however it does say blue screen death ??? I can not go to safe mode with networking only can go to safe mode
where are you
Hi again :
can I get some help
If it is a blue screen of death, then it might not be a virus.
First thing to check is the hard-disk
Let us scan as follows
Get to safe mode with command prompt and run checkdisk as follows
chkdsk /r /f
Let chkdsk to finish, then restart your computer and check.
I can not get in the safe mode with command prompt only the safe mode
Ok. In safe mode, type cmd in start->Search and right click on the cmd result and select 'Run As Administrator'
Once you get the command prompt, type
chkdsk /f /r
and press Enter.
You will told that scandisk cannot run right now and if you would like to do it on next restart.
this blue screen virus is a virus this will not do anything
If we are talking about BSOD where you get a blue screen with some message like "An error has occured at 0x0000xxx etc. and windows has been shut down to contain damage to your computer, then virus might not be the only reason.
However, you can scan your computer with an antimalware as well.
this is correct
So it can be problem with hard-drive or memory (RAM)
If you suspect a virus, you can scan your computer with the following antimalware
I have scaned the computer with about 6 different pc cleaners and pc health programs even blue screen removal program
this will not help
The above one is a good one and will help if this is not a hardware issue.
But I suspect his might well be a hardware issue and not corrected by an antivirus
So first thing is to get your hard-disk scanned, then RAM checked.
i can not go to the above page as my internet explorer stops working
I would suggest that you first perform a hard-disk scan by getting into safe mode as per above instructions.
i will try this software now please wait a few minutes for me to get this going as I have to go to the other computer
as i said i have downloaded and run 6 of these pc clean register stuff and to no avail
That is why getting your hard-disk checked for errors using chkdsk is very important
This might not be a virus issue at all. But in case it is, the software I mentioned above is personally my best choice :-)
I can not remove anything as i can not go online with this computer and I am not going to pay for another program i have purchased 3 already and nothing works if you can oly suggest that i purchase programs you are not a computer expert just a joke
You don't need to purchase it. Just use its trial version.
all it will remove is 15 problems what good is that i have 797 problems now what
Do you mean you ran the program and got this message?
Do you see Malwarebytes written on top of the program?
now it says regclean pro
It seems you have a re-direct virus.
So the solution will be do get malwarebytes downloaded on another computer, bring the program to this one through a USB or other media and install it.
The virus is not allowing you to download the actual antimalware
what do you think i am doing.... i have to download on this computer and use a flash drive to load it on the other computer I and not stupid
The installation file for Malwarebytes is named something like mbam-setup.exe
pok hole on i will try to find it i cannot link onto the file as above
The filename will be mbam-setup-126.96.36.1990.exe to be exact.
i can not go to this page and download as the explorer stops working
This is happening on a different computer?
Try resetting internet explorer as follows and try again:
Open Internet Explorer.
Press ALT+T keys to open Tools menu. Alternatively, you can select Tools menu from the top menu bar in Internet Explorer.
In Tools menu that opens, select Internet Options.
Click Advanced tab.
Click Reset... button and follow prompts to complete the reset.
Restart Internet Explorer. Please note that some toolbars may temporarily disappear when you reset Internet Explorer. You can enable them back from View menu by pressing ALT+V keys to open View menu and selecting appropriate toolbar from Toolbar-> ….. submenu.
this does not work as i have to go offline and then i do not get the tool menu
ok finally got the download now will try to run it
am now scanning the other computer please wait
So do you see Malwarebytes written on top?
i still get the same mess nothing has changed
So I would recommend to scan the hard-disk as I described in the start.
ok how do i get into the dos so i can run this chkdsk
Click Start, in search type cmd and on the result that you get, right click and select Run As Administrator
You will be DOS prompt.
When asked that it can't be performed now, press 'y'
ok then what i have restarted the computer now will chkdsk run automatically
Yes. It will start chkdsk automatically
Let it finish.
i just get please wit forever
Still getting it?
yes now the computer will not go into the safe mode
ok i give up
i will install another hard drive and be finished with this
Sorry about the problem.
i am shutting dowm my computer
I can opt out for another expert if you like
it is late and i am tired i have been at this all day enough is enough i will just put in another hard drive and program it and be done with this
Ok. I am really sorry about this.
good bye and thanks for trying