Hello, Thank you for contacting JA, I am Cris and will assist you with your question.
my laptop is on and its in the windows boot manager. It says status:0xc00000e9. info: an unepected I/O error has occured. What do i do to get my computer running?
is anyone there?
Hi, yes I am here.
I apologize there seemed to be small glitch in the chat session.
did you get my question?
Yes, I did have you tried a startup repair or system restore point?
yes i did and its not working
it says enter to continue or esc for exit
Is the laptop using win7?
Start the laptop when the PC logo appears (Dell, Acer, HP,etc..) starting tapping the F8 key repeatedly.
Advanced options will appear.
Once you have advanced options up on the list scroll up to Repair my computer and hit enter.
it wont let me do that it just keep going to windows is loading files and then the error
Did advanced options screen come up?
it just keeps going to the windows is loading files and the error
Do you have any USB devices plugged in?
i unpluged my iphone now and it still soesnt do anything
still doesn't (sorry misspell)
Can you unplug the USB and try it again.
it's going right to the windows is loading files again then it goes to a screen that says windows boot manager with the error. Should i hit continue or exit
OK, it sounds like your operating system is corrupted.
Could be because of a failing hard drive.
what can i do?
I/O error usually reflect on the PC not being able to read the hard drive.
is there anything i can do?
What you can do is try to reinstall your operating system. However that will wipe out all your data.
The best thing to do before attempting to reinstall the operating system is remove the hard drive and use a tool called IDE/SATA to USB adapter. That allows you to plug the hard drive into another PC and browse through the file structure to retrieve data.
how do i do that
You will first need to purchase the adapter. The adapter is not really found in stores unless maybe a local computer store carries it. It can be purchased from a amazon for about $10-$15
If you don't feel comfortable doing the data recovery then I would recommend taking it to a local PC shop.
ok i might just have to take it in then
At this point there is no possible way you will get into windows if you can get int repair my computer.Re installing is your only option.
ok thank you
You are very welcome. Clicking "Accept" for my time is greatly appreciated.
Please reply back to me rather then give any negative feedback.Thank you.
ok will do. Thank you again