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Ask Engineer John C. Your Own Question

Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14563
Experience:  Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
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Nikon Coolpix 3100. Will not transfer my pictures to my computer.

Resolved Question:

Nikon Coolpix 3100. Will not transfer my pictures to my computer. Get message: Preparing for tansfer: a few seconds later the message changes to :technical problem.
Submitted: 5 years ago.
Category: Computer
Expert:  Engineer John C. replied 5 years ago.
Hello, I am John C., Computer Science Engineer. I enjoy solving computer, printer and networking issues, so I will be very happy and will do my best to help you.

What Operative System version do you have ? (Windows XP, Windows Vista, Windows 7, Mac OS X, etc?)

NOTE: If you have Windows 7 or Vista, please let me know if you have the 32 bit or 64 bit version. Please click Start, then right click "Computer" and select Properties to find out the version.

Also, was it working fine before with the same computer?

Thank you
Customer: replied 5 years ago.
Window 7, 64bit. Worked fine a few weeks ago
Expert:  Engineer John C. replied 5 years ago.
OK, thank you!. Please remember I do not receive a salary from this company. I am an independent Computer Science Engineer with more than 10 years of experience working with Computers, and now working here. The only way for me to be compensated for my time is when the customer (You) click the Accept button when satisfied. Thank you for your help and understanding.

Please follow the steps below:

Open System Restore by clicking the Start button , clicking All Programs, clicking Accessories, clicking System Tools, and then clicking System Restore.‌ If you are prompted for an administrator password XXXXX confirmation, type the password XXXXX provide confirmation.

• System Restore helps you restore your computer's system files to an earlier point in time. It's a way to undo system changes to your computer without affecting your personal files, such as e‑mail, documents, or photos.

• So, please run he System Restore application and select a date you remember all was working fine.

Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting.

If I helped please scroll down and click the green Accept button for me to be paid, that's the only way for me to be compensated for my time (Even if you have a subscription or trial plan with us I need you to click Accept for me to be paid from JustAnswer. And even if you have a regular account and see the holding charge in your credit / debit / or PayPal account, I need you to click Accept for the money to be released to me)

Thank you

John C.
Computer Science Engineer
Engineer John C. and 6 other Computer Specialists are ready to help you