How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mark Your Own Question

Mark
Mark, Consultant
Category: Computer
Satisfied Customers: 799
Experience:  Windows and Linux - Networking, Design, and Administration
31474244
Type Your Computer Question Here...
Mark is online now
A new question is answered every 9 seconds

How do I restore my Gateway netbook to the factory setting

Resolved Question:

How do I restore my Gateway netbook to the factory settings?
Submitted: 2 years ago.
Category: Computer
Expert:  Mark replied 2 years ago.

Mark :

Hello

Mark :

Which model Gateway do you have?

Customer:

KAV60

Customer:

or N214?

Mark :

Either one of those could be it.

Mark :

Which one is on the machine?

Customer:

KAV60

Mark :

Ok great.

Mark :

1. Power on the machine.
2. At the white ACER BIOS screen, hold the “Alt” key and press the “F10” key simultaneously to start Acer eRecovery.
3. Once eRecovery has loaded, click “Restore to Factory Default Settings”
4. Click “OK” to continue.
5. From here, the eRecovery process will update all the data on the C: drive and restore a fully functional factory image (approximately 10 minutes).
6. Once eRecovery has run, press “OK” to reboot unit.

Mark :

That should put you back to factory settings, wiping off everything that has been placed on the computer.

Customer:

I tried that, but it displays a message "No bootable device--insert boot disk and press any key"

Mark :

Your hard drive has gone bad.

Mark :

You will need to contact customer service to have them replace it under warranty.

Mark :

Would you like the number?

Customer:

Yes, thank you.

Mark :

Please standby while I retrieve it.

Mark :

On your computer, can you locate the SNID number and tell me what it is?

Customer:

94629585316

Mark :

Oh, unfortunately your warranty expired last March.

Mark :

I will look into an alternative solution for you.

Customer:

Okay, thank you.....

Mark :

You're ineligible to purchase extended warranty support as well...

Mark :

I'm working on a solution for you.

Customer:

Okay, thanks.......I appreciate it!

Mark :

Did your netbook come with a recovery CD?

Customer:

No, I don't have a cd drive on it.

Customer:

But, I do have a portable drive.

Mark :

Well, that really limits our options on what we can do.

Customer:

Is there something that I can download to a USB flash drive and then insert into the netbook?

Mark :

To get this computer up and running, you'll need to inspect the hard drive, purchase an external DVD drive, order a replacement Recovery disc ($20, but you may be able to request it through e-mail), and possibly replace the hard drive.

Mark :

I don't think so, but I can look.

Customer:

Can I use the replacement recovery disc with my portable drive?

Mark :

Portable disc drive?

Mark :

Yes

Customer:

How do I inspect the hard drive?

Mark :

That will be perfect, and because your system didn't ship with a recovery CD you should be able to e-mail customer service to have them ship out a new one.

Mark :

Well, inspection is really limited to removing it and then reseating it.

Mark :

If the drive still doesn't work, it's completely dead and unrecoverable.

Mark :

You should be able to access the hard drive by removing a screw on the bottom of the netbook and then slide the drive out.

Mark :

I will double check this to be sure.

Mark :

Please stand by

Mark :

You can try to place the drive back and see if the computer boots.

Mark :

If it does not, then you will need to order a replacement hard drive and use the recovery disc.

Customer:

Oh. Do I need any special equipment to do that, such as ground wea? Also, how much does a replacement hard drive cost?

Mark :

Should only need a phillips screw driver and a replacement drive cost about $100 - really depending on the size that you want, they can range from $50 to over $200.

Mark :

Gateway no longer supports issuing missing recovery discs, so one would have to be ordered from their website here.

Mark :

Cost is $19.95 for a replacement disc, plus shipping.

Customer:

Okay. If I order a replacement drive, do I need to get the recovery disk also?

Mark :

Unfortunately yes.

Mark :

Gateway has the option to create a disc from Windows, but if Windows can't start then you have to order it.

Customer:

Okay

Customer:

Where do I purchase the replacement drive?

Mark :

I will give you a link to a list of available hard drives.

Customer:

Okay

Mark :

Here is a link of hard drives, all compatible.

Customer:

Okay, thank you. Can you tell me if the Gateway netbook that I have is LT2016u?

Mark :

Not a problem at all, and yes it is.

Customer:

Okay, thank you for all of your time and help!

Mark :

Anytime!

Mark :

Anything else I can help you with, or you can click Accept if happy.

Customer:

That was all. Thank you again, and have a great evening!

Mark, Consultant
Category: Computer
Satisfied Customers: 799
Experience: Windows and Linux - Networking, Design, and Administration
Mark and 15 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.