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Frederick S.
Frederick S., Computer Specialist
Category: Computer
Satisfied Customers: 8694
Experience:  Computer technician and founder of a home PC repair company.
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How can I get adchoices off my facebook

Resolved Question:

How can I get adchoices off my facebook
Submitted: 5 years ago.
Category: Computer
Expert:  Frederick S. replied 5 years ago.
Hi! My name is XXXXX XXXXX I look forward to assisting you with this and providing you with the information you need.

Are you actually using Google Chrome as your web browser?

FS
Customer: replied 5 years ago.
yes
Expert:  Frederick S. replied 5 years ago.
OK; please go to this page and click "Install adblock plus" to get rid of those advertisements: http://adblockplus.org/en/chrome

Click "Continue" on the box that comes up on the bottom of the web browser window...

Thank you!

FS
Customer: replied 5 years ago.
I need to check my face book because thats where I was having trouble
Expert:  Frederick S. replied 5 years ago.
OK; I'll be standing by.

FS
Customer: replied 5 years ago.
Its not working ,When I go to request something on my F B it brings up a blank page and has adchoices
Expert:  Frederick S. replied 5 years ago.
A blank page? So now you cannot get to Facebook at all?

FS
Customer: replied 5 years ago.
I can go there but when I click on something it brings up a blank page and has Adchoices on it
Expert:  Frederick S. replied 5 years ago.
Please click the wrench in the top-right corner of Chrome and select Tools --> Extensions. Please give me the name of every extension you have enabled (that is not greyed out). Thanks!

FS
Customer: replied 5 years ago.
you mean on f b
Expert:  Frederick S. replied 5 years ago.
I asked you to select the wrench in the top right of Google Chrome, please. The wrench is directly under the "X" in Google Chrome. Please select the wrench, go to Tools, and go to Extensions and list all items that are enabled; thank you.

FS
Customer: replied 5 years ago.
sorry,but where is google chrome
Expert:  Frederick S. replied 5 years ago.
The web browser that you're viewing this page in right now, which was, according to you, the web browser you're using.

FS
Customer: replied 5 years ago.
none are enable
Expert:  Frederick S. replied 5 years ago.
What version of Chrome are you using? Please go here and tell me what it says under Web Browser --> http://www.supportdetails.com/

Thank you.

FS
Customer: replied 5 years ago.
google chrom 14.8.835.186 On extension there was abp and ft
Expert:  Frederick S. replied 5 years ago.
I don't know what 'FT" is so please go back to wrench icon --> Tools --> Extensions, and then "Disable" that item and try loading Facebook again in a new tab; thank you.

FS
Frederick S. and 6 other Computer Specialists are ready to help you
Customer: replied 5 years ago.
didn't change, the ft was fan tapper
Expert:  Frederick S. replied 5 years ago.
Does this also happen in Chrome and/or Internet Explorer?

FS
Customer: replied 5 years ago.
I'll see
Expert:  Frederick S. replied 5 years ago.
OK; great

FS
Customer: replied 5 years ago.
Face book will not respond in I/e
Expert:  Frederick S. replied 5 years ago.
OK; it sounds like there's some sort of infection on your PC.

Please go to this page:
http://ow.ly/6fNiP
(Type exactly as it appears if you cannot click it)

and download Malwarebytes for free. Simply click on Download file under the download link and forum link. Download, save, and run (install) it. You do not have to pay for the program at any time. It may prompt you for a trial; click “Decline”. Malwarebytes will then download updates, and then run the Quick Scan (Perform quick scan > Scan) and "Remove Selected" if it finds any items.

Then, please restart and try Facebook again.

Let me know how it goes; thank you.

FS