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Ask Shefin Your Own Question

Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 3566
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Hello, My Asus laptop is virtually useless because the cursor

Customer Question

Hello,
My Asus laptop is virtually useless because the cursor jumps to other parts of the text as I type. How do I correct this problem? Please provide step-by-step instructions.
Submitted: 3 years ago.
Category: Computer
Expert:  Shefin replied 3 years ago.

S H E F I N :

Hello, and welcome to Justanswer. My name is XXXXX XXXXX I will be happy to assist you.

S H E F I N :

Please let me know when you are ready.

Customer:

Ok.

S H E F I N :

Have you tried to disable the touch pad while typing?

Customer:

How do I correct this problem with my laptop?

S H E F I N :

Have you tried to disable the touch pad while typing?

Customer:

No, how do I disable the touch pad?

S H E F I N :

May I know the model number of your computer?

Customer:

Asus K601

S H E F I N :

I would suggest you download and install TouchFreeze software.TouchFreeze will automatically disable touchpad while you are typing text.

S H E F I N :

I will help you download the software.

Customer:

Ok, I need step-by-step instructions - I'm a computer novice.

S H E F I N :

Please go to the link given below, click downloads section.

S H E F I N :

Save it to your desktop.

Customer:

Ok, apparently downloaded.

S H E F I N :

Double click the downloaded file to run it.

Customer:

Ok, just a moment...

S H E F I N :

Sure

Customer:

I'm back to the original download here type of screen. How do I run it?

S H E F I N :

Have you clicked on Run?

Customer:

Yes, to download it.

Customer:

But not since I've gotten the download complete message

S H E F I N :

Do you get a screen to install it?

Customer:

No, just to run it.

S H E F I N :

Please wait a minute and check if you are getting an installation screen.

Customer:

The "run" choice looked very much like the "install" function. Are they interchangeable?

S H E F I N :

You may install it by Run. However, by clicking Run, you will get an installation window and it will ask for location and suggest clicking Next to continue.

S H E F I N :

Did you get a window with an option Next?

Customer:

Yes, did that. How do I find it now?

S H E F I N :

Atlast, have you got an option says Finish

Customer:

I think so.

Customer:

yes.

S H E F I N :

Click Start, All programs and check if you are getting a program, Touchfreeze.

Customer:

one moment.

Customer:

Yes, have it. Must I activate it, or will it run automatically?

S H E F I N :

Otherwise, could you please try typing?

Customer:

one moment...

S H E F I N :

Sure

S H E F I N :

Are you able to type with no issues?

Customer:

No, the cursor still jumped, within 3 lines of typing.

S H E F I N :

Please select Touchfreeze from all programs.

Customer:

And, apparently it jumped to a new word processing page - it just opened up a new, blank document.

S H E F I N :

Have you started Touchfreeze?

Customer:

one moment...

S H E F I N :

Ok

Customer:

I've clicked on Touchfreeze without any apparent result. Is it now turned on and shoud I try typing again?

S H E F I N :

Yes

Customer:

ok.

S H E F I N :

Please let me know the result.

S H E F I N :

Are you able to type with no issues?

Customer:

4 lines of text, no problems. Should I hereinafter activate the Touchfreeze before typing or will it begin automatically when I type, as is the claim?

S H E F I N :

There is no need to enable it everytime.

S H E F I N :

If the issue resolved or the response was helpful, please click ACCEPT, so that I can get paid for my time and effort.

S H E F I N :

A positive feedback is precious to me.

S H E F I N :

If you have any questions, please let me know.

Customer:

Is this a common problem with computers, laptops, or ASUS? I've gotten a terrible impression of ASUS.

S H E F I N :

No, it is a common problem with laptops. it is because of the high sensitivity of the touchpads.

S H E F I N :

And it is not a problem.

S H E F I N :

It is common with laptops including Asus. it is because of the high sensitivity of the touchpads.

Customer:

Design flaw to have the touch pad between the keyboard and user's hands.

Customer:

Thanks a million. How do I leave you positive feedback?

S H E F I N :

After clicking ACCEPT, you will get an option to provide feedback.

Customer:

Thanks.

Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 3566
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Shefin and 7 other Computer Specialists are ready to help you

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