When I clicked on Picasa this morning, a message came which said:CBlock file:: Restore err=2, albums_ index.db.I have never had this message before ; Picasa has always been running fine.How do I solve this problem?Tanja van der Voo
Computer OS: Windows 95
I think it is Windows 95 but I am not quite sure.
I do not know what to try, that is why I need
welcome to Justanswer
My name is XXXXXX XXX I will assist you today
the error message you are receiving means that your picasa database is damaged
You will have to uninstall Picasa, including the database, then reinstall the latest version.
Your photo files will remain unchanged, no worry
Once you start the reinstalled Picasa version your database will automatically be rebuilt
To uninstall Picasa, open the Control Panel and double click the icon "Software"
Locate Picasa in the list of installed programs, select it and choose "Uninstall"
If you are asked if you want to uinstall the database as well, click on "Yes"
After uninstall is complete, download the latest Picasa version from: http://picasa.google.com/ and install it.
It will automatically scan your computer for photos and will rebuilt the database.
If you need further assistance with this process, just le me know
If you are satisfied with my service, please click on Accept and leave me a positive feedback. Thank you :)
I am one of those older women who basically can only email ,do google and
click on Picasa. So, you are going to laugh, but where is the control panel?
can you tell me, please?
Click on Start -> Settings -> Control Panel
Yes, click on Start, point to: XXXXXXXX, XXXX Control Panel
Could you answer the question I just asked you? Where is the control panel?Tanja
Of course, In fact I just answered it twice.Here again: Click on: Start -> Settings -> Control.
OK, I clicked on control panel. Then it says: pick a category.
OK, good. Now double click on "Software"
or "Add and Remove programs"
I did not find Software but clicked on Add and Remove programs.
OK, you should now see a list of installed programs
Locate Picasa and select it
Yes, I saw Picasa. Do I click on it?
When you click on it you should see a button "Remove". Click it
You may get a question window asking you if you like to uninstall the database as well. Click on "Yes"
I clicked on unistall. But then this message appeared" Would you like to remove the Picasa
Click on Yes
database? If you are reinstalling, click on "No" . Is that correct or should I click
on "yes' anyway?
It will rebuild the database after reinstall
I click on Picasa- change/remove but it is stuck. It does not do
anything. What now??
There may be a window open that asks a question you have to click on. If you don't see it, close other windows that might hide this window
If this doesn't help, restart your PC and uninstall again
After uninstall is completed, download and reinstall Picasa from: http://picasa.google.com/
It will automatically find your photos and rebuild the database
If you need further assistance, just post a message here.
Working as IT Support Specialist. Focus on: Networks, Hardware & Accessories, OS, Multimedia
What Happens Now?Your chat has ended, but you can still work with your Expert to get an answer to your question if you have not yet received one.Come back to this page at any time to see additional information from your Expert. You will also receive an email when your question is updated. If you want to send a message to your Expert, use the box below.If you have already received a satisfactory answer to your question, click the Accept button above. Experts are credited for each accepted answer they provide.