Hi, and thanks for using JustAnswer.com.
What was the exact program/software name did you purchase?
Can you check your email order confirmation?
I am not a aware of ever receiving any email orderl confirmation..
that is strange
when you order something, you should receive an email message.
Can you look up your order athttp://service.sammsoft.com/orderlookup/startlookup.aspx
I will try that and if I succeed I will start this process over again. Goodbye.
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