Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.
Let me know once ready to chat
uh. Jac? you there?
Check the F keys of the notebook
Do you see a touchpad icon in F7 or F9?
i'll try f9
Press Fn + F9
nothing happens when i hit f9
Check if that works?
Ok near your touchpad, see if there is a toggle or a button
some laptop have toggles to enable/disable touchpad
i'm running the mouse pointer with an old fashioned mouse plugged into the usb port
yes but check near the touchpad
see if some small button or toggle is there
there are two bars below the touchpad and two above. they don't have any effect when pushed
Ok, I will check the keyboard layout
ok can you check on the front of the laptop
just below keyboard
if there is any switch
ok if the light is amber the touchpad is disabled
i will give you some other steps
Are you using internet Explorer now?
Can I remotely check?
yes. you can remotely check
thanks, XXXXX XXXXX a while
click on this link: http://22.214.171.124:8040/guest.aspx?Session=40297c91-d2ae-4aad-9423-b04f06c0b3e4&SUPPORT=JAVAW
agree and run the tool
Are you there?
I am waiting for connection, thanks.