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Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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My HP Elitebook 8560p touch pad has switched off. The golden

Resolved Question:

My HP Elitebook 8560p touch pad has switched off. The golden light in the upper left hand corner is on. How do i get the touch pad to start working again?
Mitch Mohanna [email protected]
XXX-XXX-XXXX
Submitted: 5 years ago.
Category: Computer
Expert:  Ansh P. replied 5 years ago.

Tech Specialist :

Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.

Tech Specialist :

Let me know once ready to chat

Customer:

uh. Jac? you there?

Tech Specialist :

Yes

Tech Specialist :

Check the F keys of the notebook

Tech Specialist :

Do you see a touchpad icon in F7 or F9?

Customer:

i'll try f9

Tech Specialist :

Press Fn + F9

Customer:

nothing happens when i hit f9

Tech Specialist :

Press Fn + F9

Tech Specialist :

Check if that works?

Customer:

nope.

Tech Specialist :

Ok near your touchpad, see if there is a toggle or a button

Tech Specialist :

some laptop have toggles to enable/disable touchpad

Customer:

i'm running the mouse pointer with an old fashioned mouse plugged into the usb port

Tech Specialist :

yes but check near the touchpad

Tech Specialist :

see if some small button or toggle is there

Customer:

there are two bars below the touchpad and two above. they don't have any effect when pushed

Tech Specialist :

Ok, I will check the keyboard layout

Tech Specialist :

please wait

Tech Specialist :

ok can you check on the front of the laptop

Tech Specialist :

just below keyboard

Tech Specialist :

if there is any switch

Customer:

nope

Tech Specialist :

ok if the light is amber the touchpad is disabled

Tech Specialist :

i will give you some other steps

Tech Specialist :

wait

Tech Specialist :

Are you using internet Explorer now?

Customer:

yes

Tech Specialist :

Can I remotely check?

Tech Specialist :

?

Customer:

yes. you can remotely check

Tech Specialist :

thanks, XXXXX XXXXX a while

Tech Specialist :

agree and run the tool

Tech Specialist :

Are you there?

Tech Specialist :

I am waiting for connection, thanks.

Ansh P. and 9 other Computer Specialists are ready to help you
Expert:  Ansh P. replied 5 years ago.
It seems like you went offline while I was waiting for the connection, let me know once you are back so that I can help.
Customer: replied 5 years ago.

i', baaaaaack

 

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