How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James K. Your Own Question
James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
20304743
Type Your Computer Question Here...
James K. is online now
A new question is answered every 9 seconds

My incredimail email program is stuck.

Resolved Question:

My incredimail email program is stuck.
Submitted: 5 years ago.
Category: Computer
Expert:  James K. replied 5 years ago.

Hello

 

My name is James

 

Welcome to Just Answer

 

When you say stuck will it not open >

 

Cheers James

Customer: replied 5 years ago.
The program will open but not do anything else. Clicking on and tabs results in no action. The program does not automatically retrieve emails.
Expert:  James K. replied 5 years ago.

Thanks

 

Can you do this and let me know

 

Click Start > Control Panel >users >Make a new User Account

 

Log out and in with the New User account and try incredimail

 

Let me know

Customer: replied 5 years ago.
I set up a new account with admin privileges. Incredimail tried to start from scratch but got stuck in the set up.
Expert:  James K. replied 5 years ago.

Thanks

 

Can I remote on and Have a look at the issue ?

 

Cheers James

Customer: replied 5 years ago.
yes
Expert:  James K. replied 5 years ago.
Expert:  James K. replied 5 years ago.
Please click Accept and Leave Feedback
James K. and 7 other Computer Specialists are ready to help you