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Sibu
Sibu, Support Specialist
Category: Computer
Satisfied Customers: 2405
Experience:  BTech(IT)
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My computer goes to a blank screen after I sign in. How can

This answer was rated:

My computer goes to a blank screen after I sign in. How can I repair this?

Sibu :

Hello, Welcome To JustAnswer Remember Only Click ACCEPT after the problem gets SOLVED Thanks & Regards Sibu

Sibu :

what happenes in safe mode

Sibu :

?

Customer:

it eventually lets me sign in but then the screen goes blank

Sibu :

ok

Sibu :

have you tried other modes ?

Customer:

no not familiar with the reboot screen.

Sibu :

ok

Sibu :

restart the computer and press F8 repatedly

Sibu :

and adavnaced boot menu will come

Customer:

okay, advanced boot options on screen

Sibu :

ok try all types of safe mode

Customer:

loading window files , sign in screen appears, welcome screen then blank screen with safe mode at the top of page

Sibu :

ok no icons

Sibu :

?

Customer:

no just black screen

Sibu :

ok

Sibu :

press CTRL + ALT + DELETE

Sibu :

on keyboard

Customer:

ok what to choose

Sibu :

choose task manager

Customer:

ok goes banl to blank safe mode screen

Sibu :

task manager window is there

Sibu :

?

Customer:

yes it was

Sibu :

ok

Sibu :

there click on process tab

Customer:

what is the process tab

Sibu :

and check Explorer processs is there or not

Sibu :

inside task manager

Customer:

after I hit enter the screen goes blank with safe mode written in corner

Sibu :

you told that task manager is there

Sibu :

????

Customer:

the screen asking for lock this computer, switch user, log off, change password, and start task manager screen. As soon as i choose task manager the screen goes blank

Sibu :

ok

Sibu :

Hit CTRL + SHIFT + ESC

Customer:

it thinks and then nothing changes

Sibu :

ok

Sibu :

vista seems corrupt

Sibu :

you need to reinstall windows from VISTA or recovery disk

Customer:

ok I'll check when I get home to see if I have one

Sibu :

ok

Sibu :

what is the computer model number

Sibu :

?

Customer:

y510

Sibu :

lenovo

Sibu :

?

Customer:

yes

Customer:

anything else

Sibu :

can you see one key recovery button near keyboard

Customer:

yes it has novo on it

Sibu :

press that one during power on

Customer:

system recovery, help or exit

Sibu :

ok please be sure that no data is required as all data will be erased

Customer:

windows error recovery window starts, starting safe mode

Sibu :

no

Sibu :

after pressing one key rec overy

Sibu :

you should choose Factory restore

Customer:

system recovery ask to choose help or exit

Sibu :

any other option

Sibu :

?

Customer:

no

Sibu :

ok

Sibu :

then you need recovery disk

Customer:

another screen came up when i pressed help. I pressed E and it is trying to restore syatem partition c

Sibu :

ok

Customer:

it is 5% finished

Sibu :

ok

Customer:

11 now

Sibu :

ok

Customer:

17

Sibu :

k

Customer:

30

Sibu :

k

Customer:

39

Sibu :

ok

Customer:

48, seems to be going faster now

Sibu :

ok be back in 5 min

Customer:

ok

Customer:

70

Customer:

82

Customer:

92

Customer:

finished and pressed a key to reboot, cross your fingers

Sibu :

sure

Customer:

ran thru set up and it is thinking

Sibu :

ok

Customer:

checking preformance

Sibu :

ok goood

Customer:

it let me log in so now I have to reload everything, right?

Sibu :

yes

Sibu :

:(

Customer:

going to attempt to log in again just in case

Sibu :

sure

Customer:

it worked, thanks

Sibu :

Most welcome

Sibu :

You can click ACCEPT niw

Sibu :

+ve feedback will be appreciated ...

Have a nice day

Sibu and 7 other Computer Specialists are ready to help you