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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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How can I import a mov file into Pinnacle Studio 14 I get

Customer Question

How can I import a mov file into Pinnacle Studio 14? I get error message "File format not supported." It's on a Kodak Camera. The Flip HD Camerfa works fine because they are MP4 files. Is there a good file converter you can recommend, if there isn't another workaround?
Submitted: 5 years ago.
Category: Computer
Expert:  Jerry Hannell replied 5 years ago.


hello sir/madam, i would like to help you, please let me know when you are ready.

Expert:  Jerry Hannell replied 5 years ago.

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Customer: replied 5 years ago.

I am sorry for a couple layers of misunderstanding. I'll explain: First, I went to online help on Pinnacle Studio and thought I was on Chat there. Is Pinnacle Studio even in business still. What is there connection to Avid? I know that is more questions and I am not expecting you to devote rmore time - jsut explaining my process of deciding whether to pay $29 or not.


When I saw just answer come up, I thought - How did that hapen, but being familiar with that a little, I thought it mught be worth a try. What the dialog boxes (well, they weren't dialog boxes, rather informatin boxes) said was that there was someone waiting, and usecd the word "appointment," which my 8 year old son, who with me was trying to get teh nuoisance solved.


Anyway, continuning...


I asked the question (connected to high Speed internet, which is only recent for us) and obeying the instructions, ( I thought) waited for quite a while. Nothign happened other than very slow progress bar on IE. Then even it stopped. I hi "back" and got a "server error" message, to me indicatingf something went awry with Justanswer's server. (To be precise, I waited between 5 and 10 minutes for an answer or response, which I thought was forthcoming, but wasn't (other than by e-mail which I was NOT expecting)


OK. I tried Just Answer, no avail, went to Google and downloaded AVS video converter, with which I am familiar, but was hoping for some other easier workaround, within Pinnacle hopefully.


I AM NOT TRYing to stiff you out of a fee. I thought the $29 was quite high, but with the satisfaction guartanteed which Justanswer stressecd, thought I'd risk it.


What did I not understand abotu the process, inclusing the coming up of Justanswer directly inito Pinnacle's Online Help Hyperlink?


Sorry to be so long, but this was frustrating, and I am trying to avoid such in future, asuming mos tof it was my responsibility.


Thank yoi very much, ]


Larry Lewis

Nordman Idaho

Expert:  Jerry Hannell replied 5 years ago.


to be able to insert a mov , you need to have the right codecs. did you install KLITE codec pack ?

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