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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 24503
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
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I have a Samsung N145 Plus, and it wont start, i tried to use

Resolved Question:

I have a Samsung N145 Plus, and it wont start, i tried to use Samsung recovery solution 5 (SRS 5)when booting using F4, to reset to factory settings, SRS 5 starts, and reply "please wait" after a while ( 9 minute), it returns a black screen, writing "Operating system not found" PS: this is happened after the I have started it up for the first time, where I follow the instructions, and it work fine. I then shotdown the computer, and the next day it did not start.
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.

Viet - Computer Tech :

Hi, and thanks for using JustAnswer.com.

Viet - Computer Tech :

Is this a new computer?

Viet - Computer Tech :

Even though this is a new computer, windows is corrupted (or there could be hard drive issue), and the recovery option did not work either.

Viet - Computer Tech :

Did you burn the windows / recovery disk when the computer was working?

Viet - Computer Tech :

Unfortunately, since the F4 recovery option did not work, then you will need the windows / recovery disk. But since this is a new computer, you can return/exchange it, and/or contact Samsung to fix if needed:
1.800.726.7864
http://www.samsung.com/us/support/

Viet - Computer Tech :

Please let me know if you have any further question. Thank you.

Customer:

Yes it´s new - and no I did not nurn windows/recovery disk.

Viet - Computer Tech :

sorry, we cannot try anything else without the windows / recovery disk.

Customer:

I can get into Windows recovery using F4 after I turned on the computer, but it looks like the is at X partion, why is there not a C partion

Customer:

Then it tells me that it cant find the path

Viet - Computer Tech :

x partition is for recovery partition

Viet - Computer Tech :

it looks like C: partition is corrupted

Customer:

Can I do something about that?

Viet - Computer Tech :

Sorry, windows is corrupted/ recovery partition is not working

Viet - Computer Tech :

you will need the windows / recovery disk

Customer:

Okay - I will contact Samsung for support - thanks for you answers:-)

Viet - Computer Tech :

You're welcome. Please click on Accept if I have been helpful. If you have any further question or other computer question/issue, please let me know also. Thank you.

Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 24503
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
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