Hi, and thanks for using JustAnswer.com.
Is this a new computer?
Even though this is a new computer, windows is corrupted (or there could be hard drive issue), and the recovery option did not work either.
Did you burn the windows / recovery disk when the computer was working?
Unfortunately, since the F4 recovery option did not work, then you will need the windows / recovery disk. But since this is a new computer, you can return/exchange it, and/or contact Samsung to fix if needed:1.800.726.7864http://www.samsung.com/us/support/
Please let me know if you have any further question. Thank you.
Yes it´s new - and no I did not nurn windows/recovery disk.
sorry, we cannot try anything else without the windows / recovery disk.
I can get into Windows recovery using F4 after I turned on the computer, but it looks like the is at X partion, why is there not a C partion
Then it tells me that it cant find the path
x partition is for recovery partition
it looks like C: partition is corrupted
Can I do something about that?
Sorry, windows is corrupted/ recovery partition is not working
you will need the windows / recovery disk
Okay - I will contact Samsung for support - thanks for you answers:-)
You're welcome. Please click on Accept if I have been helpful. If you have any further question or other computer question/issue, please let me know also. Thank you.