Hi, can I get some more info? Which tablet is it, and what kind of home network security are you using?
Also, is it fully shutting down or going to sleep due to inactivity, or are you receiving a "powering down" or similar message when you see it shutting down?
I don't know but will check it out and see what I can find
I will get back to you
You can request a refund.
Glad you were able to get it sorted out.
The link in my last post has all the information you need to request a refund online or by phone.