Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.
Are you using Internet Explorer now?
Do you want me to remote and fix it for you?
I got to you through Yahoo,
click on this link: http://22.214.171.124:8040/guest.aspx?Session=59f15cbb-5c3d-473e-9361-45624507fa6d&SUPPORT=JAVAW
agree and run the tool
I don't know what to do at this point.I believe you are connected
ya its connected