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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 25451
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
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Error 46 Could not load or find the QuickTime ActiveX control. win

Customer Question

"Error 46: Could not load or find the QuickTime ActiveX control."

win 7 64 bit pro
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.

Viet - Computer Tech :

Hi, and thanks for using JustAnswer.com.

Viet - Computer Tech :

Download and save the SubInACL file
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=23510
(even though it's for windows xp, but please just download and save it)

Viet - Computer Tech :

then right-click on the downloaded file and click on Run as administrator to install

Viet - Computer Tech :

Then click on click on Start, then right-click on Computer, then click on Properties, then check if your System type: is 32-bit or 64-bit.

Viet - Computer Tech :

Then download and save the file reset.cmd from http://gerger.com/o/?siteID=1&id=36439 to the following folder:

Viet - Computer Tech :

For 32-bit:
C:\Program Files\Windows Resource Kits\Tools
For 64-bit
'C:\Program Files (X86)\Windows Resource Kits\Tools

Customer :

i alaredy try that before ask the question

Customer :

did not work

Customer :

same erro

Viet - Computer Tech :

Then click on Start->All Programs->Accessories, then right-click on Command Prompt and click on Run as administrator. Then type:
'cd c:\program files\windows resource kits\tools'
For 64-bit: type 'cd c:\program files (X86)\windows resource kits\tools'
then press Enter. (type with quotes)
Now type:
reset.cmd
and hit Enter

Customer :

windows is windows 7 pro 64 bit

Viet - Computer Tech :

Did you see my last comment about the reset.cmd?

Customer :

yes i did try that before

Customer :

i found searching google and typing erro 46

Viet - Computer Tech :

when running those fixes, did it give any error message?

Viet - Computer Tech :

Please click on Reply to reply to me.

Customer :

Error 46: Could not load or find the QuickTime ActiveX control May 19, 2007 11:02 PM (in response to Nathan Shane)

I found the following solution for Vista and XP here: http://research.gerger.com/?view=lab&aID=1006

Step 1: Download subinacl.msi from the link
http://go.microsoft.com/fwlink/?LinkId=23418 and install it.
Step 2: Download my modified version of reset.cmd from http://gerger.com/o/assets/x/?id=22540 and save the file in 'C:\Program Files\Windows Resource Kits\Tools'.
Step 3: Open Command Prompt and type the following without quotes (hit Enter):
'cd c:\program files\windows resource kits\tools'
Step 4: Now type 'reset.cmd' and hit Enter (without quotes)
You will see the Command Line Tool running for some seconds. The issue should have been fixed and Quicktime should run again.
Windows XP
Viet - Computer Tech :

yes,

when running those fixes, did it give any error message?

Customer :


c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /subkeyreg HKEY_CLAS
SES_ROOT\.3gp /grant=system=f
.3gp : delete Perm. ACE 2 nt authority\system
.3gp : new ace for nt authority\system
HKEY_CLASSES_ROOT\.3gp : 2 change(s)
.3gp\OpenWithProgIds : delete Perm. ACE 2 nt authority\system
.3gp\OpenWithProgIds : new ace for nt authority\system
HKEY_CLASSES_ROOT\.3gp\OpenWithProgIds : 2 change(s)
.3gp\ShellEx : delete Perm. ACE 0 nt authority\system
.3gp\ShellEx : new ace for nt authority\system
HKEY_CLASSES_ROOT\.3gp\ShellEx : 2 change(s)
.3gp\ShellEx\{BB2E617C-0920-11D1-9A0B-00C04FC2D6C1} : delete Perm. ACE 0 nt auth
ority\system
.3gp\ShellEx\{BB2E617C-0920-11D1-9A0B-00C04FC2D6C1} : new ace for nt authority\s
ystem
HKEY_CLASSES_ROOT\.3gp\ShellEx\{BB2E617C-0920-11D1-9A0B-00C04FC2D6C1} : 2 change
(s)
.3gp\ShellEx\{e357fccd-a995-4576-b01f-234630154e96} : delete Perm. ACE 0 nt auth
ority\system
.3gp\ShellEx\{e357fccd-a995-4576-b01f-234630154e96} : new ace for nt authority\s
ystem
HKEY_CLASSES_ROOT\.3gp\ShellEx\{e357fccd-a995-4576-b01f-234630154e96} : 2 change
(s)


Elapsed Time: 00 00:00:00
Done: 5, Modified 5, Failed 0, Syntax errors 0
Last Done : HKEY_CLASSES_ROOT\.3gp\ShellEx\{e357fccd-a995-4576-b01f-234630154e9
6}

c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /subkeyreg HKEY_CLAS
SES_ROOT\.3gp2 /grant=system=f
.3gp2 : delete Perm. ACE 0 nt authority\system
.3gp2 : new ace for nt authority\system
HKEY_CLASSES_ROOT\.3gp2 : 2 change(s)
.3gp2\OpenWithProgIds : delete Perm. ACE 0 nt authority\system
.3gp2\OpenWithProgIds : new ace for nt authority\system
HKEY_CLASSES_ROOT\.3gp2\OpenWithProgIds : 2 change(s)
.3gp2\ShellEx : delete Perm. ACE 0 nt authority\system
.3gp2\ShellEx : new ace for nt authority\system
HKEY_CLASSES_ROOT\.3gp2\ShellEx : 2 change(s)
.3gp2\ShellEx\{BB2E617C-0920-11D1-9A0B-00C04FC2D6C1} : delete Perm. ACE 0 nt aut
hority\system
.3gp2\ShellEx\{BB2E617C-0920-11D1-9A0B-00C04FC2D6C1} : new ace for nt authority\
system
HKEY_CLASSES_ROOT\.3gp2\ShellEx\{BB2E617C-0920-11D1-9A0B-00C04FC2D6C1} : 2 chang
e(s)
.3gp2\ShellEx\{e357fccd-a995-4576-b01f-234630154e96} : delete Perm. ACE 0 nt aut
hority\system
.3gp2\ShellEx\{e357fccd-a995-4576-b01f-234630154e96} : new ace for nt authority\
system
HKEY_CLASSES_ROOT\.3gp2\ShellEx\{e357fccd-a995-4576-b01f-234630154e96} : 2 chang
e(s)


Elapsed Time: 00 00:00:00
Done: 5, Modified 5, Failed 0, Syntax errors 0
Last Done : HKEY_CLASSES_ROOT\.3gp2\ShellEx\{e357fccd-a995-4576-b01f-234630154e
96}

c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /subkeyreg HKEY_CLAS
SES_ROOT\.3gpp /grant=system=f
.3gpp : delete Perm. ACE 0 nt authority\system
.3gpp : new ace for nt authority\system
HKEY_CLASSES_ROOT\.3gpp : 2 change(s)
.3gpp\OpenWithProgIds : delete Perm. ACE 0 nt authority\system
.3gpp\OpenWithProgIds : new ace for nt authority\system
HKEY_CLASSES_ROOT\.3gpp\OpenWithProgIds : 2 change(s)
.3gpp\ShellEx : delete Perm. ACE 0 nt authority\system
.3gpp\ShellEx : new ace for nt authority\system
HKEY_CLASSES_ROOT\.3gpp\ShellEx : 2 change(s)
.3gpp\ShellEx\{BB2E617C-0920-11D1-9A0B-00C04FC2D6C1} : delete Perm. ACE 0 nt aut
hority\system
.3gpp\ShellEx\{BB2E617C-0920-11D1-9A0B-00C04FC2D6C1} : new ace for nt authority\
system
HKEY_CLASSES_ROOT\.3gpp\ShellEx\{BB2E617C-0920-11D1-9A0B-00C04FC2D6C1} : 2 chang
e(s)
.3gpp\ShellEx\{e357fccd-a995-4576-b01f-234630154e96} : delete Perm. ACE 0 nt aut
hority\system
.3gpp\ShellEx\{e357fccd-a995-4576-b01f-234630154e96} : new ace for nt authority\
system
HKEY_CLASSES_ROOT\.3gpp\ShellEx\{e357fccd-a995-4576-b01f-234630154e96} : 2 chang
e(s)


Elapsed Time: 00 00:00:00
Done: 5, Modified 5, Failed 0, Syntax errors 0
Last Done : HKEY_CLASSES_ROOT\.3gpp\ShellEx\{e357fccd-a995-4576-b01f-234630154e
96}

c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /subkeyreg HKEY_CLAS
SES_ROOT\.aac /grant=system=f
.aac : delete Perm. ACE 2 nt authority\system
.aac : new ace for nt authority\system
HKEY_CLASSES_ROOT\.aac : 2 change(s)
.aac\OpenWithProgIds : delete Perm. ACE 2 nt authority\system
.aac\OpenWithProgIds : new ace for nt authority\system
HKEY_CLASSES_ROOT\.aac\OpenWithProgIds : 2 change(s)


Elapsed Time: 00 00:00:00
Done: 2, Modified 2, Failed 0, Syntax errors 0
Last Done : HKEY_CLASSES_ROOT\.aac\OpenWithProgIds

c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /subkeyreg HKEY_CLAS
SES_ROOT\.qt /grant=system=f
.qt : delete Perm. ACE 2 nt authority\system
.qt : new ace for nt authority\system
HKEY_CLASSES_ROOT\.qt : 2 change(s)
.qt\OpenWithProgIds : delete Perm. ACE 2 nt authority\system
.qt\OpenWithProgIds : new ace for nt authority\system
HKEY_CLASSES_ROOT\.qt\OpenWithProgIds : 2 change(s)


Elapsed Time: 00 00:00:00
Done: 2, Modified 2, Failed 0, Syntax errors 0
Last Done : HKEY_CLASSES_ROOT\.qt\OpenWithProgIds

c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /keyreg HKEY_CLASSES
_ROOT\.pcast /grant=administrators=f
HKEY_CLASSES_ROOT\.pcast - AddAce error : 87 The parameter is incorrect.

Elapsed Time: 00 00:00:00
Done: 1, Modified 0, Failed 1, Syntax errors 0
Last Done : HKEY_CLASSES_ROOT\.pcast
Last Failed: HKEY_CLASSES_ROOT\.pcast - AddAce error : 87 The parameter is incor
rect.


c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /keyreg HKEY_CLASSES
_ROOT\.pcast /grant=users=f
HKEY_CLASSES_ROOT\.pcast - AddAce error : 87 The parameter is incorrect.

Elapsed Time: 00 00:00:00
Done: 1, Modified 0, Failed 1, Syntax errors 0
Last Done : HKEY_CLASSES_ROOT\.pcast
Last Failed: HKEY_CLASSES_ROOT\.pcast - AddAce error : 87 The parameter is incor
rect.


c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /keyreg HKEY_CLASSES
_ROOT\.pcast /grant=system=f
HKEY_CLASSES_ROOT\.pcast - AddAce error : 87 The parameter is incorrect.

Elapsed Time: 00 00:00:00
Done: 1, Modified 0, Failed 1, Syntax errors 0
Last Done : HKEY_CLASSES_ROOT\.pcast
Last Failed: HKEY_CLASSES_ROOT\.pcast - AddAce error : 87 The parameter is incor
rect.


c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /keyreg HKEY_CLASSES
_ROOT\pcast /grant=administrators=f
HKEY_CLASSES_ROOT\pcast - AddAce error : 87 The parameter is incorrect.

Elapsed Time: 00 00:00:00
Done: 1, Modified 0, Failed 1, Syntax errors 0
Last Done : HKEY_CLASSES_ROOT\pcast
Last Failed: HKEY_CLASSES_ROOT\pcast - AddAce error : 87 The parameter is incorr
ect.


c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /keyreg HKEY_CLASSES
_ROOT\pcast /grant=users=f
HKEY_CLASSES_ROOT\pcast - AddAce error : 87 The parameter is incorrect.

Elapsed Time: 00 00:00:00
Done: 1, Modified 0, Failed 1, Syntax errors 0
Last Done : HKEY_CLASSES_ROOT\pcast
Last Failed: HKEY_CLASSES_ROOT\pcast - AddAce error : 87 The parameter is incorr
ect.


c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /keyreg HKEY_CLASSES
_ROOT\pcast /grant=system=f
HKEY_CLASSES_ROOT\pcast - AddAce error : 87 The parameter is incorrect.

Elapsed Time: 00 00:00:00
Done: 1, Modified 0, Failed 1, Syntax errors 0
Last Done : HKEY_CLASSES_ROOT\pcast
Last Failed: HKEY_CLASSES_ROOT\pcast - AddAce error : 87 The parameter is incorr
ect.


c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /keyreg HKEY_LOCAL_M
ACHINE\Software\Classes\.aif\OpenWithProgIds /grant=administrators=f
Software\Classes\.aif\OpenWithProgIds : delete Perm. ACE 0 builtin\administrator
s
Software\Classes\.aif\OpenWithProgIds : new ace for builtin\administrators
HKEY_LOCAL_MACHINE\Software\Classes\.aif\OpenWithProgIds : 2 change(s)


Elapsed Time: 00 00:00:00
Done: 1, Modified 1, Failed 0, Syntax errors 0
Last Done : HKEY_LOCAL_MACHINE\Software\Classes\.aif\OpenWithProgIds

c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /keyreg HKEY_LOCAL_M
ACHINE\Software\Classes\.aif\OpenWithProgIds /grant=users=f
Software\Classes\.aif\OpenWithProgIds : delete Perm. ACE 0 builtin\users
Software\Classes\.aif\OpenWithProgIds : new ace for builtin\users
HKEY_LOCAL_MACHINE\Software\Classes\.aif\OpenWithProgIds : 2 change(s)


Elapsed Time: 00 00:00:00
Done: 1, Modified 1, Failed 0, Syntax errors 0
Last Done : HKEY_LOCAL_MACHINE\Software\Classes\.aif\OpenWithProgIds

c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /keyreg HKEY_LOCAL_M
ACHINE\Software\Classes\.aif\OpenWithProgIds /grant=system=f
Software\Classes\.aif\OpenWithProgIds : delete Perm. ACE 0 nt authority\system
Software\Classes\.aif\OpenWithProgIds : new ace for nt authority\system
HKEY_LOCAL_MACHINE\Software\Classes\.aif\OpenWithProgIds : 2 change(s)


Elapsed Time: 00 00:00:00
Done: 1, Modified 1, Failed 0, Syntax errors 0
Last Done : HKEY_LOCAL_MACHINE\Software\Classes\.aif\OpenWithProgIds

c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /keyreg HKEY_LOCAL_M
ACHINE\Software\Classes\.aiff\OpenWithProgIds /grant=administrators=f
Software\Classes\.aiff\OpenWithProgIds : delete Perm. ACE 0 builtin\administrato
rs
Software\Classes\.aiff\OpenWithProgIds : new ace for builtin\administrators
HKEY_LOCAL_MACHINE\Software\Classes\.aiff\OpenWithProgIds : 2 change(s)


Elapsed Time: 00 00:00:00
Done: 1, Modified 1, Failed 0, Syntax errors 0
Last Done : HKEY_LOCAL_MACHINE\Software\Classes\.aiff\OpenWithProgIds

c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /keyreg HKEY_LOCAL_M
ACHINE\Software\Classes\.aiff\OpenWithProgIds /grant=users=f
Software\Classes\.aiff\OpenWithProgIds : delete Perm. ACE 0 builtin\users
Software\Classes\.aiff\OpenWithProgIds : new ace for builtin\users
HKEY_LOCAL_MACHINE\Software\Classes\.aiff\OpenWithProgIds : 2 change(s)


Elapsed Time: 00 00:00:00
Done: 1, Modified 1, Failed 0, Syntax errors 0
Last Done : HKEY_LOCAL_MACHINE\Software\Classes\.aiff\OpenWithProgIds

c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /keyreg HKEY_LOCAL_M
ACHINE\Software\Classes\.aiff\OpenWithProgIds /grant=system=f
Software\Classes\.aiff\OpenWithProgIds : delete Perm. ACE 0 nt authority\system
Software\Classes\.aiff\OpenWithProgIds : new ace for nt authority\system
HKEY_LOCAL_MACHINE\Software\Classes\.aiff\OpenWithProgIds : 2 change(s)


Elapsed Time: 00 00:00:00
Done: 1, Modified 1, Failed 0, Syntax errors 0
Last Done : HKEY_LOCAL_MACHINE\Software\Classes\.aiff\OpenWithProgIds

c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /keyreg HKEY_LOCAL_M
ACHINE\Software\Classes\.aifc\OpenWithProgIds /grant=administrators=f
Software\Classes\.aifc\OpenWithProgIds : delete Perm. ACE 0 builtin\administrato
rs
Software\Classes\.aifc\OpenWithProgIds : new ace for builtin\administrators
HKEY_LOCAL_MACHINE\Software\Classes\.aifc\OpenWithProgIds : 2 change(s)


Elapsed Time: 00 00:00:00
Done: 1, Modified 1, Failed 0, Syntax errors 0
Last Done : HKEY_LOCAL_MACHINE\Software\Classes\.aifc\OpenWithProgIds

c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /keyreg HKEY_LOCAL_M
ACHINE\Software\Classes\.aifc\OpenWithProgIds /grant=users=f
Software\Classes\.aifc\OpenWithProgIds : delete Perm. ACE 0 builtin\users
Software\Classes\.aifc\OpenWithProgIds : new ace for builtin\users
HKEY_LOCAL_MACHINE\Software\Classes\.aifc\OpenWithProgIds : 2 change(s)


Elapsed Time: 00 00:00:00
Done: 1, Modified 1, Failed 0, Syntax errors 0
Last Done : HKEY_LOCAL_MACHINE\Software\Classes\.aifc\OpenWithProgIds

c:\Program Files (x86)\Windows Resource Kits\Tools>subinacl /keyreg HKEY_LOCAL_M
ACHINE\Software\Classes\.aifc\OpenWithProgIds /grant=system=f
Software\Classes\.aifc\OpenWithProgIds : delete Perm. ACE 0 nt authority\system
Software\Classes\.aifc\OpenWithProgIds : new ace for nt authority\system
HKEY_LOCAL_MACHINE\Software\Classes\.aifc\OpenWithProgIds : 2 change(s)


Elapsed Time: 00 00:00:00
Done: 1, Modified 1, Failed 0, Syntax errors 0
Last Done : HKEY_LOCAL_MACHINE\Software\Classes\.aifc\OpenWithProgIds

c:\Program Files (x86)\Windows Resource Kits\Tools>

Customer :

this was the dod screen afther executin reset command

Viet - Computer Tech :

Was itunes/quick time working previously?

Customer :

yes

Customer :

i having trouble know

Viet - Computer Tech :

when did this issue first occur?

Customer :

uodate itune ltest version

Viet - Computer Tech :

what date?

Customer :

whne i update itunes latest version

Customer :

i am not sure because quictime inever use

Viet - Computer Tech :

Is iTunes still working?

Customer :

until know i am renting movies and also sound is out of sync from the movie

Customer :

itunes is working

Customer :

but like i said sound is out of sync from movie that why i try quicktime by itself

Viet - Computer Tech :

Are you able to update iTunes?

Viet - Computer Tech :

can you play with windows media player?

Viet - Computer Tech :

or try the better media player, VLC Player:
http://www.videolan.org/vlc/

Customer :

i try with that also

Viet - Computer Tech :

VLC Player cannot play your movies?

Customer :

noooooo

Customer :

it would play with itunes

Customer :

both sound of of sync

Customer :

out of sync sorry

Viet - Computer Tech :

can you try playing with VLC Player?

Customer :

yes both no image

Customer :

m4v files from itunes

Viet - Computer Tech :

can you download and install the revo uninstaller program

Viet - Computer Tech :

click on download now to download and install

Viet - Computer Tech :

then open Revo uninstaller program and remove all apple programs except itunes

Viet - Computer Tech :

select the advanced option when prompted and select all and delete whenever prompted

Customer :

ok

Customer :

i have revo register version

Viet - Computer Tech :

then restart the computer download and reinstall

Viet - Computer Tech :

ok,

Customer :

i did unistall quicktime revo several time know

Viet - Computer Tech :

Sorry, I will open your question to other experts.

Viet - Computer Tech :

Please do not wait; you will get an email when there is an answer, thank you.

Customer :

ok

Customer :

i ahve revo and unistall quictime only

Viet - Computer Tech :

sorry, I'm out of suggestions,

Customer :

i dodnt know about bonjour file from aple and other aple software

Customer :

ok thanks

Viet - Computer Tech :

no problem

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