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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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My windows XP laptop suddenly wont play a youtube video for

Customer Question

My windows XP laptop suddenly won't play a youtube video for over 15 seconds, then stops with the dot going in a small circle.
I've uninstalled/reinstalled Flash Player 10.3 and even went to Flash Player 11.0 but it didn't help.
I upgraded from IE7 to IE8 but no good.
I've tried lowering my security levels, but no good.
I talked to Software Support and they could only suggest an OS reinstall.
Google seems to have questions, not answers.
Does anybody know how to correct this?
Submitted: 5 years ago.
Category: Computer
Expert:  James K. replied 5 years ago.

Hello

 

My name is James

 

Welcome to Just Answer

 

Is it Just You Tube Videos that dont play, do all other Flash Based videos play ?

 

Cheers James

Customer: replied 5 years ago.

other, smaller videos don't play either

I don't know if they're flash based.

 

Expert:  James K. replied 5 years ago.

Thanks

 

Can you do this and test and let me know Please

 

CLICK HERE download and Install Firefox

 

Once installed then test a Flash video and let me know

 

Cheers James

Customer: replied 5 years ago.

#9257427

 

Mozilla Firefox didn't change anything

Expert:  James K. replied 5 years ago.

Ok thanks

 

I am Out of ideas i will opt out and let the other experts look at your issue

 

You will recive an Email when an Expert picks up the question

 

Cheers James

Customer: replied 5 years ago.

Okay, it's a tough one, I know. Maybe Java? Will you be taking the $29?

 

I've been having trouble loading Flash Player. the waiting time goes UP instead of DOWN

This happens when loading some other things, too.

I am running a low kbps version of Comcast

Could that be doing this?

Youtube always worked before with the low kbps

Expert:  James K. replied 5 years ago.
It could well be related to the lower internet speeds ,
Customer: replied 5 years ago.
I'm calling comcast to ask if they'll change the mbps so I can see if youtube works, so I'll know something soon