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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 7355
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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My wireless network adapter has stopped working. Other computers

Customer Question

My wireless network adapter has stopped working. Other computers connect to the network so it is not a problem with the router.
Submitted: 3 years ago.
Category: Computer
Expert:  Nalosin replied 3 years ago.

Nalosin :

Hello

Nalosin :

I can try to help with your question

Nalosin :

Do you get any error message when trying to connect with wireless adapter?

Customer :

no it says it is working but does not.

Nalosin :

Have you tried to restart your computer?

Nalosin :

Does it connect to the router?

Customer :

yes

Nalosin :

Does your wireless adapter connect to router?

Customer :

no it is not seeing any networks

Nalosin :

Ok.

Nalosin :

Do you have installation cd for it?

Customer :

yes

Nalosin :

Did you try to reinstall it?

Customer :

no Ihave not done this

Nalosin :

Can you please reinstall the CD

Nalosin :

Note to first disconnect your wireless adapter, then install cd and when asked connect it to USB

Customer :

This is a laptop with built in wireless so Icannot disconnect

Nalosin :

Ok, then please give me your laptop model

Nalosin :

also tell me if it's 32bit or 64bit?

Customer :

It has PP39l on the underside I think it is called an inspiron it has 64bit processor

Nalosin :

Ok.

Nalosin :

Can you first try this

Nalosin :

go to Control Panel -> System -> Device Manager

Nalosin :

there look for Wireless adapter and click plus just before to open it

Nalosin :

list here what do you have there?

Customer :

I have got into device manager but there is no wireless adapter on menu. I tried system devices but no luck there either

Nalosin :

Do you have any exclamation yellow mark there in Device Manager?

Nalosin :

Are you there?

Customer :

Yes I am here but struggling . There is no yellow exclamation mark

Nalosin :

Can you please check the model again on the back sticker of your laptop

Customer :

It is a studio 1558 PP39L I have just looked at the order confirmation and that says Studio 15(N0055802) It says under the item and description wireless networking- Dell wireless 1397 mini Card (802.11b/g) . Order acknowledgement 11 Feb 2010 internet receipt no. : GB 0132-5993-42161

Nalosin :

Ok.

Nalosin :

Here is the link to download the wireless adapter driver

Nalosin :

when you open the page

Nalosin :

download the first driver. Your model 1397 is listed

Nalosin :

Do you have a wireless key button on your computer?

Customer :

Where might it be?

Nalosin :

usually somewhere around the keyboard

Customer :

What does it look like, i.e. does it have an icon printed on it, e.g. something that lookes like a wireless mast?

Nalosin :

button looks like on this picture:

Nalosin :

Full Size Image

Customer :

Yes, the F2 button.

Nalosin :

ok then press FN+F2

Nalosin :

on your keyaboard

Nalosin :

and then try to connect to wireless

Customer :

Should we download the driver first? We lost the Dell window for a few minutes so you may have thought we were downloading when in fact we were trying to get you on screen again.

Nalosin :

please try first FN+F2

Nalosin :

then if that doesn't work you can download the driver

Nalosin :

also you can right-click on the link for download and select open in new window

Nalosin :

so this chat will be still opened

Customer :

Will do.

Customer :

One small question. We are talking to you on an ethernet connection at the moment. What do I do about that connection before trying the Fn &F2 to try to reconnect to the wireless connection without losing the ability to talk to you? Can I connect to the wireless without removing the ethernet link?

Nalosin :

You can just try FN+F2

Nalosin :

if that works you will be able to see your wireless network in Networks List

Nalosin :

you don't need to connect to it

Nalosin :

and you will be still connected by cable

Customer :

How does one find the Network List? It usually pops up at the beginning of a session but I have never tried to find it otherwise. Sorry to be such an ignoramus.

Nalosin :

You have an icon right near the clock in bottom right corner of the screen

Nalosin :

when you click on it pop-up will show connect to network

Nalosin :

when you click on it, it will open new window with available wireless networks

Customer :

There is an item in the list which says Jones-2.4-G, with 4 green bars indication strength, which I think is probably it. Should I take out the ethernet cable and see if I still have contact with you?

Nalosin :

Yes. You can first connect to wireless, then disconnect the cable

Nalosin :

and refresh this page

Nalosin :

also Bookmark it (add to favorites)

Nalosin :

to be able to return to it

Nalosin :

if we get disconnected

Nalosin :

I will be here waiting

Nalosin :

Once you disconnect the cable, if wireless doesn't work, try to disconnect from wireless and connect again

Nalosin :

then it should definitely work

Customer :

Sorry, a message came up 'Windows unable to connect to Jones 2.4-G.

Nalosin :

Can you restart your router? Turn it off and after 10 seconds turn it on again

Nalosin :

Then try to connect wirelessly

Customer :

Tried that, and the Windows 'fix' , but it still comes up with 'problems with wireless adapter'.

Customer :

If the adapter is faulty will downloading drivers actually fix it, or not?

Nalosin :

It should

Nalosin :

did you download and installed the drivers

Customer :

No not yet but I will do that now

Nalosin :

Ok. please let me know when you are done

Customer :

Windows says that the link you provided is either unavailable or does not exist.

Customer :

Ok thanks

Customer :

What does that mean? Are you going to help further or not?

Customer :

As you have not solved the problem I am not going to accept

Customer :

The link you gave us is either unavailable or does not exist, according to tinyurl

Nalosin : I will open question to other experts an if someone can help you will be notified.
Expert:  Robert M. replied 3 years ago.
If the new drivers dont fix the adapter it may just be physically damaged. The easiest thing is probably to buy a usb external wireless card. You should be able to get one for under 30 bucks even in walmart or kmart. Probably cheaper if you want to search online sources.

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