Hello and Welcome to Just answer. My name is XXXXX XXXXX will be assisting you today
Hello sir,Which version of Windows Live mail are you using?
how will I know that
Click start >>>control panel>>>programs and features in the programs and features windows look for windows live mail
OK thank you for that information.
Before we continue.
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ok, added to favorites
When did this problem started?
Today after I did a system restore because of a different problem of wireless not being functioning. The system restore fixed the wireless problem but then I was not able to open Windows Live Mail
OK it seems like you calendar data is corrupted.we need to remove that calender
close all windows live products, including windows live mail and msn
ok all closed
Now click start>>>type %USERPROFILE%\AppData\Local\Microsoft in the search box then press enter
ok what's next
Can you find a folder named calendar in it
Are you in Microsoft folder now ?
Is there a windows Live mail folder in it
There is a "Windows Live" folder also a "Windows Live Mail" folder
open Windows Live Mail folder
now can you see a calender folder in it?
ok, done, now I see a folder "Calendars"
rename that folder
rename it to corrupted calender or anything like that
ok, done, renamed to "corrupted Calendars"
good now close it and open the windows live mail
Let me know
I believe its working now.please let me know
it opened, but immediately locked up abd then message came up saying "sorry, something unexpected happened - Windows Live Mail must close. Your most recent changes may not be saved." Tried it twice, same result and same message.
Can i remote access to your PC and check the problem.let me know
One moment Please .do not leave the PC. I will give the link to remote access your PC
Please click on this link http://18.104.22.168:8040/guest.aspx?Session=6ea9ef74-c5ab-492d-b5b5-52944a2c3a27&SUPPORT=NET then you will get a disclaimer please click on i agree then you get a java application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem
You have selected the link now follow the instructions then click on join session then only i can access your pc
If there is any difficulty conneting disable antivirus/firewal then try again
got message "application cannot be started" Went to #3 alternative (Java) then got message "unable to launch application"
disable antivirus/firewal then try again
still, again "unable to launch the application"
OK then we will cancel remote access and continue in chat
first close all windows live mail and MSN
now click start>>>type %USERPROFILE%\AppData\Local\Microsoft in the search box then press enter
Copy windows live mail folder and save it in safe location
we are doing this a backup
let me know the size of the windows live mail folder in microsoft folder
799 MB, but copied file to a flash drive and it shows 140MB
Are you sure you have copied the correct windows live mail folder
I am trying to "send to" a cd, but it says destination already contains a folder Windows Live Mail with an earlier date and asks me if I want to merge. This is a new CD. How/where should I copy?
create a folder named backup of windows live mail in the desktop then just copy the windows live mail folder to it
Did you do it?
i think so
ok now open the windows live mail folder in Microsoft folder and delete both calender folders
windows live mail folder is no longer in the microsoft folder
i believe you cut instead of copying it. copy the windows live mail folder in the back-up folder to the microsoft ( copy not cut)
check whether you have the windows live mail in back-up folder
OK now delete the calender and corrupted calendar folder in windows live mail in Microsoft folder
now uninstall windows live mail
do you want the steps to do that
click start>>>control panel>>>programs and features in the programs and features window right click on windows live mail and click on uninstall
A box opened up that says "select the programs you want to uninstall" but there are no boxes to check and continue is not lit up.
Are you in programs and features window now
can you see list of programs that are installed in your pc
in that you can find windows live mail ?
no, only "windows live essentials"
OK remove that
That's what I tried to remove before. I selected, chose uninstall, and then a new window opens that says "select the programs you want to uninstall" but there are no boxes to check and continue is not lit up.
what all programs are listed in it ?
There are no programs listed in it
OK then close it then click on this link to download new windows live mail DANGEROUS URL REMOVED??WLI=1&WLXID=17258551-2bcd-40a1-a40e-da106fdf5689&RID=0013f003809&TID=1314809830504&lid= download and save it then install it
I clicked on link but it doesn't do anything. Please give me a new link to click on
I found a windows live mail download on the internet
please click on this link http://explore.live.com/windows-live-mail then click on download then the download will start automatically.download and save it
ok, done. Shall I now install the Windows Live Essentials that this installer covers
It is now installing Windows Live Essentials - 12% complete at 2:25
90% complete at 2:29
Message: "Couldn't install programs. It looks like another program is preventing the installer from working" Error: 0x80070643.
please click on this link http://go.microsoft.com/?linkid=9666880 download and run it.then try again
Microsoft fixit won't open "system cannot open the device or file specified"
close all the windows except this chat then try to install windows live mail
retrying install of windows live essentials. 41% at 2:48
Same Message as before: "Couldn't install programs. It looks like another program is preventing the installer from working" Error: 0x80070643.
OK restart the pc and come back to the chat using the bookmark or email from justanswer
ok I'm back up
now open the windows live mail not the open your tried to install
the one that showed the problem
nothing happens when I click to open
you mean the old one which was installed?
yes the old one which was installed
please restart again then disable the antivirus/firewall then i will give you the link for remote access again
i will be back in 5 min
ok I'm back up. I tried the windows live mail, got the message "windows live mail could not be started. It may not be installed correctly." Firewall is off
Please click on this link http://22.214.171.124:8040/guest.aspx?Session=fa78beaa-f231-4216-b7b0-b5e9788c9896&SUPPORT=NET then you will get a disclaimer please click on i agree then you get a java application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem
Same as before! got message "application cannot be started" Went to #3 alternative (Java) then got message "unable to launch application
ok then try to install the downloaded windows live mail
43 % complete at 3:20
it seems like the old version is corrupted.Then you need to install other email client like Mozilla thunderbird and configure the email service in it
I have mozilla firefox on this computer. What should I do next to get back Windows Live Mail?
windows live mail is corrupted to fix that is not that easy.but you can install Mozilla thunderbird which is like windows live mail
ok what do I do
which was the email service configured in windows live mail just let me know the part after @ in your email addres
I had several email services: sbcglobal.net and msn.com and LPL.com
when you installed windows live mail did you configure all these accounts ?
please click on this link http://www.mozilla.org/en-US/thunderbird/ download and install it
then configure your email accounts in it
I get a message that says "cannot create temp folder archive"
nevermind, ran as administrator and it is now installing
I have configured several email accounts
is it working
Yes, but I will need some time to configure to my preferences.
OK does it send and receive emails now
How can I transfer in my contacts?
that is little difficult as long as the windows live mail is not working but let me check it one moment please
please open the back-up folder in desktop
now in windows live folder can you find a contacts folder
click start>>>type %USERPROFILE%\AppData\Local\Microsoft in the search box then press enter
ok there is a folder called Windows Live Contacts. How do I send it to Mozilla?
what is the size of that folder
open one of the folder in it and see if there is any file in it
no ... all empty
there is a problem it wont transfer the files in this way.it can only transfer while the windows live mail was active sorry about that
ok, guess I will have to reload all my contacts. What's next with us
other than contacts is everything OK with email
appears to be
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