How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 15839
Experience:  Over 10 years of professional experience.
30759776
Type Your Computer Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

How do i hook up a wireless router to satellite internet

Customer Question

How do i hook up a wireless router to satellite internet?
Submitted: 5 years ago.
Category: Computer
Expert:  Jason Jones replied 5 years ago.

Computer Extraordinaire :

Greetings,

Welcome to Just Answer.

My name is XXXXX XXXXX I will be the expert working with you today to help resolve your problem.

Please, let me know when you are ready to begin.

Computer Extraordinaire :

hello

Customer:

I am ready

Computer Extraordinaire :

As of right now, are you plugged directly into the Satellite modem?

Customer:

No everything is unplugged right now.

Computer Extraordinaire :

ok

Computer Extraordinaire :

Please, follow the instructions below:


- Click Start Button
- Click Run
- Type: CMD
- Hit Enter
- In the black window, type the following and press Enter: ipconfig
- Press Enter
- What is shown for the IP Address, Subnet Mask & Default Gateway?


 

Computer Extraordinaire :

Also, before we begin, I would like to know the brand and model name of your wireless router.

Customer:

Ip: 173.210.164.98

Customer:

Subnet: 255.255.254.0 Default: 173.210.164.98

Computer Extraordinaire :

Thank you for that information.

Customer:

It is an Asus RT-N13U

Computer Extraordinaire :

Is the wireless router new ?

Customer:

Yes

Computer Extraordinaire :

Ok

Computer Extraordinaire :

The setup should be simple. Basically, you plug the satellite modem into the blue plug (the one next to the power), and plug one of the computers into the one of the yellow plugs on the router.

Customer:

Should I do that now?

Computer Extraordinaire :

After you do that, please, complete the following instructions:
- Turn the modem and router off
- turn the modem ONLY on
- Wait 2 minutes
- Plug the power back into the router
- Wait 2 minutes


Please, let me know when that is complete.

Computer Extraordinaire :

Yes, please

Customer:

Hello?

Computer Extraordinaire :

hello

Computer Extraordinaire :

Are you online through the router?

Customer:

No , I had to unplug it to get back to you but it is working now.

Customer:

I couldn't get my IPad to work but it is working now.

Computer Extraordinaire :

When you said "hello?" a few minutes ago, were you through the router?

Computer Extraordinaire :

oh

Computer Extraordinaire :

ok

Computer Extraordinaire :

Ok, so it is working now?

Customer:

It is working now, before it kept saying that I had to have a wi-fi connection.

Computer Extraordinaire :

Ahh... ok

Computer Extraordinaire :

I am glad to hear that :)

Computer Extraordinaire :

Thank you for your time today.

Computer Extraordinaire :

You may click the Accept button on the bottom right of your screen & click Ok now and leave any feedback for me that you feel is appropriate.

Thank you,
- Jason


If you ever want to work with me as your expert in the future, please bookmark the following website. You can ask any future questions directly to me and I will be the expert assigned to your case: http://www.justanswer.com/computer/expert-theextraordinaire/

Customer:

Thank you for your help.

Computer Extraordinaire :

Please, do not forget to click the Accept button on the bottom right of the page and the resulting "Ok" button. That is the only way this site gives us experts credit for helping.

Computer Extraordinaire :

You are very welcome.

Computer Extraordinaire :

I wish you a sparkling rest of your day.

Customer:

I tried clicking the accept button did it work?

Computer Extraordinaire :

no


 

Computer Extraordinaire :

Please, try again

Computer Extraordinaire :

After you click Accept on the bottom right, you must click OK

Customer:

Is it the little smiley face?

Computer Extraordinaire :

no

Jason Jones and 2 other Computer Specialists are ready to help you