For Online Computer Support, Ask a Computer Technician
Greetings,Welcome to Just Answer.My name is XXXXX XXXXX I will be the expert working with you today to help resolve your problem. Please, let me know when you are ready to begin.
I am ready
As of right now, are you plugged directly into the Satellite modem?
No everything is unplugged right now.
Please, follow the instructions below:
- Click Start Button - Click Run - Type: CMD - Hit Enter - In the black window, type the following and press Enter: ipconfig - Press Enter - What is shown for the IP Address, Subnet Mask & Default Gateway?
Also, before we begin, I would like to know the brand and model name of your wireless router.
Subnet: 255.255.254.0 Default: 188.8.131.52
Thank you for that information.
It is an Asus RT-N13U
Is the wireless router new ?
The setup should be simple. Basically, you plug the satellite modem into the blue plug (the one next to the power), and plug one of the computers into the one of the yellow plugs on the router.
Should I do that now?
After you do that, please, complete the following instructions:- Turn the modem and router off- turn the modem ONLY on- Wait 2 minutes- Plug the power back into the router- Wait 2 minutesPlease, let me know when that is complete.
Are you online through the router?
No , I had to unplug it to get back to you but it is working now.
I couldn't get my IPad to work but it is working now.
When you said "hello?" a few minutes ago, were you through the router?
Ok, so it is working now?
It is working now, before it kept saying that I had to have a wi-fi connection.
I am glad to hear that :)
Thank you for your time today.
You may click the Accept button on the bottom right of your screen & click Ok now and leave any feedback for me that you feel is appropriate. Thank you, - JasonIf you ever want to work with me as your expert in the future, please bookmark the following website. You can ask any future questions directly to me and I will be the expert assigned to your case: http://www.justanswer.com/computer/expert-theextraordinaire/
Thank you for your help.
Please, do not forget to click the Accept button on the bottom right of the page and the resulting "Ok" button. That is the only way this site gives us experts credit for helping.
You are very welcome.
I wish you a sparkling rest of your day.
I tried clicking the accept button did it work?
Please, try again
After you click Accept on the bottom right, you must click OK
Is it the little smiley face?