My sony vaio laptop will not connect to the internet. It connects to my home network but then says access is only local and not internet.It is a Sony Vaio Model PCG-5J2LI'm not sure if this is relevant or will help, but it has a sticker called Service TAG on it with the reference: C101K1C7.I hope you can help.Many thanks,Neil Grant
Computer OS: Windows Vista
I don't really know what to try. I am installing all the updates available in the hope that they help the system sort itself out.
I have tried defragging the hard drive. I have tried to diagnose the problem and send it to Microsoft but it wouldn't connect to the internet.
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I will check online later this afternoon and see if you are there to help with the problem. Thanks, Neil
Jason, I just did a windows network diagnostics check and it says:
The configured proxy server is not responding. WIndows is ocnfigured to use a proxy server to connect to websites, but the server is not responding to requests right now.
I think I may have fixed it by removing the proxy server from the system!
Thank you for the update Neil.
Just to confirm, is your problem fixed?
Hi Jason, yes thank you, the problem is fixed. I will get in touch if/when I have another issue! Regards, Neil