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Jason Jones
Jason Jones, Computer Expert
Category: Computer
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Experience:  Over 10 years of professional experience.
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My sony vaio laptop will not connect to the internet. It connects

Customer Question

My sony vaio laptop will not connect to the internet. It connects to my home network but then says access is only local and not internet.

It is a Sony Vaio Model PCG-5J2L

I'm not sure if this is relevant or will help, but it has a sticker called Service TAG on it with the reference: C101K1C7.

I hope you can help.

Many thanks,

Neil Grant
Submitted: 5 years ago.
Category: Computer
Expert:  Jason Jones replied 5 years ago.

Computer Extraordinaire :

Greetings,

Welcome to Just Answer.

My name is Jason and I will be the expert working with you today to help resolve your problem.

Please, let me know when you are ready to begin.

JACUSTOMER-on29u7by- :

Hi Jason,

JACUSTOMER-on29u7by- :

I will check online later this afternoon and see if you are there to help with the problem. Thanks, Neil

JACUSTOMER-on29u7by- :

Jason, I just did a windows network diagnostics check and it says:

JACUSTOMER-on29u7by- :

The configured proxy server is not responding. WIndows is ocnfigured to use a proxy server to connect to websites, but the server is not responding to requests right now.

JACUSTOMER-on29u7by- :

I think I may have fixed it by removing the proxy server from the system!

Computer Extraordinaire :

Thank you for the update Neil.

Computer Extraordinaire :

Just to confirm, is your problem fixed?

Computer Extraordinaire :

Thank you,
Jason

JACUSTOMER-on29u7by- :

Hi Jason, yes thank you, the problem is fixed. I will get in touch if/when I have another issue! Regards, Neil

Computer Extraordinaire :

Thank you

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