I am one of the Expert with justanswer.com who will be assisting you and will fix the problem in no time for you. Welcome to the justanswer chat. Please explain the problem a bit more.
Is it the video files which you cannot see and can hear or is it the computer which has no display?
I want to view videos, say on news or on facebook that people post, but when I hit the arrow key I can hear the sound, but the video disappears
I think it's the video files
do you have quicktimes and other software accelerators installed on the computer like flash, shockwave and air installed on the computer
I think I do
must be corrupted that is why the videos are not getting played
when was it working last time
ok. what should I do. It hasn't worked for probably at least 2 months, but didn't know what to do
try to reinstall the flashplayer, shockwave and adobe air again
Ok I need to delete what I have on there now?
Please follow these steps to upgrade to the most recent version of Adobe's Flash Player:
If the instructions above don't resolve the issue, please also try the following:
ok. I will save this to favorites and do that now. Will check back with you as soon as I can.
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ok. I uninstalled Flashplayer, Shockwave and Adobe Air. Reinstalled them all. Restarted computer and videos still do not play. I can hear the sound, but there is no video