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James
James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15512
Experience:  20 years of experience building, fixing and servicing PCs and operating systems.
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I need help GETTING INTO my email PLEASE!!! If you would

Resolved Question:

I need help GETTING INTO my email PLEASE!!!

If you would telephone me I would be eternally grateful. Having problems here.
Send me your phone number, and I will call you.

Mary F. Granacha
(XXX) XXX-XXXX XXX@XXXXXX.XXX
Submitted: 2 years ago.
Category: Computer
Expert:  James replied 2 years ago.
Hi Mary, who is your email provider?
Customer: replied 2 years ago.
Yahoo.com
Expert:  James replied 2 years ago.
Hi,

Yahoo has created a special page for users who had their accounts hacked or otherwise can't access the account.
It will require you to submit various bits of information, which will be checked agains the details on file.

Please fill out the form, which you can access at:


http://help.yahoo.com/l/us/yahoo/edit/general-01.html

Thanks,

J.
James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15512
Experience: 20 years of experience building, fixing and servicing PCs and operating systems.
James and 16 other Computer Specialists are ready to help you
Customer: replied 2 years ago.
OK James - what do you want me to do now?
Expert:  James replied 2 years ago.
Please go to:


http://help.yahoo.com/l/us/yahoo/edit/general-01.html


And fill out the info.
Or - call: 866-562-7219
And hit Option 2 for account/password issues.

J.
Customer: replied 2 years ago.

 

OK James, when I clicked on the above address

http://help.yahoo.com//us/yahoo/edit/general-01.htm.

 

It brought up the alternate account I created, XXXXX@XXXXXX.XXX.

 

I want XXXXX@XXXXXX.XXX, please, and will gladly jump thru the necessary

hoops to get it back, I guess.

 

M.

Expert:  James replied 2 years ago.
Hi M,

On the top, click Sign Out.

Then use the link I gave you again, and fill in the info on the form.
Customer: replied 2 years ago.

I have looked on the top of this page, it doesn't say Sign Out.

 

Sighhhhhh

Expert:  James replied 2 years ago.
Type:

mail.yahoo.com in the ADDRESS bar, and hit enter.
It should say "sign out" on the top.
Customer: replied 2 years ago.

 

OK, but I just entered that email address on Google and it just put me

back to the page which led me to you.

Expert:  James replied 2 years ago.
Perhaps we should try the phone option:

866-562-7219
And hit Option 2 for account/password issues.
Customer: replied 2 years ago.

 

OK James, very kind of you to try this, I know Windows 2000 is old stuff.

Meanwhile I am stuck with it for now, and have to get my email back.

 

Will you stay available for a couple minutes while I use the phone number., Or,

you can call me collect. (XXX) XXX-XXXX

 

M

Expert:  James replied 2 years ago.
Sure - I'll be here for the next 15 minutes.
Customer: replied 2 years ago.

 

YOU'RE GOOD!!!

 

I'm feeling so inept.

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