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Bought a model C655D-S5200. Worked fine when we took it out

 

Customer Question

Bought a model C655D-S5200. Worked fine when we took it out of box. Turned it off. Next day the password XXXXX work.

 

Optional Information:
Computer OS: Windows 7
Browser: IE

Already Tried:
Nothing. Can't get by password

Submitted: 604 days and 21 hours ago.
Category: Computer
Value: $38
Status: CLOSED
Picture
Expert:  Anthony Brewster replied 604 days and 21 hours ago.

Hello, is this a Windows Password?

Customer replied 604 days and 21 hours ago.

No, I think it's a BIOS password.

Accepted Answer

Picture
Expert:  Anthony Brewster replied 604 days and 21 hours ago.

I see, in this case only Toshiba can remove it and this was a known issue with there systems.

 

 

Toshiba Drivers/Software

 

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=SB&os=&category=&moid=3023709&rpn=PSC0YU&modelFilter=C655D-S5200&selCategory=2756709&selFamily=1073768663

 

 

If you set this up, or not, you have to call Toshiba to send this in so they can remove it or replace the motherboard to get around it as this is stored on a chip on the motherboard itself.

 

 

Toshiba: 1-800-457-7777

 

 

BEST OF LUCK!
GOD BLESS!

 

:)

Expert TypeConsultant
Category: Computer
Pos. Feedback: 96.8 %
Accepts: 4757
Answered: 8/19/2011

Experience: MICROSOFT PC SAFETY, WINDOWS LIVE ONECARE, WINDOWS GENUINE, & I.T. SPECIALIST

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