why can't i get on to my msn home page?
Computer OS: Windows XP
It's been two days now and i can't log in to my msn home page which means i can't get into my e-mail. I use msn.com as my home page and to open my e-mail. I called verizon yesterday and they told me msn was having a problem. If possible, i'd like to get some help.
IF you go to hotmail.com and login, can you access your email?
Ok but msn.com won't load?
no and it's driving me crazy. I've been using MSN for 8 years. First time I'm having trouble.
Ok what browser do you use?
I'm sorry but i don't know, help please LOL
That would be Internet Explorer, Mozilla Firefox or Google Chrome most likely
No I don't think so, when i log on i just click msn, that's my home page.
yes, msn.com is the website...
you have to use an internet browser to access a website
Ok, now what do i do?
I need to know what browser to tell you how to fix it
Please excuse me, i have a phone call.
Hello are you still there?
Could you please answer, are you still there. I hate to be a pain but I need to get back into my kitchen.
Go to the Tools menu then Internet Options
Once in there, click the 'Advanced' tab
then click Reset, then Reset again
After that restart your browser and go to msn.com
I'm trying to reset but it's telling me to close everything out, how?
Will i lose you and this page?
Yes, just bookmark/favorite the page and then come back.
Now i'm really confused. When i hit the reset button, a box comes up and tells me to close everything and the only way i can get to "tools" is through Internet Explorer. What am i doing wrong?
What do you mean?
You click Reset, then Reset a second time.
Once that finishes, close Internet Explorer
then restart it
Ok again i can't close internet explorer because i need to click tools. Is there some other way?
You close Internet Explorer AFTER you reset
You don't close it before...
This is driving me crazy. Everything is closed except internet explorer so when i get to internet explorer and check advanced tab and then click reset, the box tells me to close all open programs. What the heck am i doing wrong?
I mean internet options.
You are talking about the reset box at the bottom of the page
Please answer, I need to get back to my cooking.
Am i being charged one flat rate for this service?
When you click Reset, just click Reset again
you can also try it this way
go to Control Panel > Internet Options
and do it there with Internet Explorer closed
That doesn't work either. I still get that message everytime i click reset. This was on the control panel.
You will get the message regardless...
You just need to proceed with it
Also, you didn't do it right.
You never left the chat, so you didn't close Internet Explorer
YOu have to close Internet Explorer then go to Control Panel > Internet Options
Ok that worked, now what?
Ok now try accessing msn.com again
I tried and when i click msn it takes me to me e-mail. Should i restart my computer?
Click this link:
What does it take you to
Are you ready for this? It tells me i can't open the page for msn.com
Ok sounds like you have a virus blocking your pages then
Download that, install it and update it
Then do a Full Scan of your computer and remove everything it finds
Hi i'm back. There was no viruses or anything else so i'm right back where i started from. Now i knew why my son tells me to buy a Mac.
5+ Years in IT, BS in Computer Science