I just got a vrizon 4g wireless card, and now my computer won't connect to the printer. It works fine with the old Verizon card.Printer-HP 6500 Computer-HP pavillion p6110y
Computer OS: Windows Vista
unplug ptinter and restart
checked all connections
swithed back to original card-printer works.
Print with new card either knocks printer offline or error message
Greetings,Welcome to Just Answer.My name is XXXXX XXX I will be the expert working with you today to help resolve your problem. How is the printer connected to your network or laptop?
usb wireless router
So the printer is plugged into the router via a usb cable?
router is plugged into computer tower. printer is wireless-computer is not
So, the printer is connected to the router wirelessly and the computer is connected to the router with a cable?
Do you know the IP address of the printer?
- Click the Start button- Type: ControL printers- Press Enter- Right click the printer and choose Properties- Click the Ports tab- Which port is chosen?
computer will not talk to ptinter unless online with card
hp 1 standard
Is that all of the information there?
hp 1 -standard tcp/ip port HP office jet 6500 e709n series
Thank you for that update.
May I please, remote into your computer and help you resolve this problem?
Please, click the following link and allow the remote app to run:http://18.104.22.168:8040/guest.aspx?Session=91f1a1ad-5296-4367-bfba-3948b3a6e51b&SUPPORT=NET
You may click the Accept button on the bottom right of your screen & click Ok now and leave any feedback for me that you feel is appropriate. Thank you, - JasonIf you ever want to work with me as your expert in the future, please bookmark the following website. You can ask any future questions directly to me and I will be the expert assigned to your case: http://www.justanswer.com/computer/expert-theextraordinaire/
Over 10 years of professional experience.
The disc and usb connection worked after i Took out the firewall (temporarily.
The printer now works. Thank you
Thank you :)