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lifesaver
lifesaver, Computer Software Engineer
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Satisfied Customers: 5962
Experience:  Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.
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How do I fix Invalid Floating Point Operation error mess

Customer Question

How do I fix "Invalid Floating Point Operation" error message
Submitted: 2 years ago.
Category: Computer
Expert:  lifesaver replied 2 years ago.
Hi ,
Welcome to

Attachments are only available to registered users.

Register Here


When do you get this error message?

When did this problem start?
Customer: replied 2 years ago.

When I'm using Retail Pro.

 

Quite a while ago, but in the past couple weeks it's been popping up much more often.

Expert:  lifesaver replied 2 years ago.
Please visit the link below:

http://www.combofix.org/downloadlink.php

Its a file named combofix..Save combofix to your desktop and run it.

It will create a log after it is finished,Post back the log

Regards.
Customer: replied 2 years ago.
We have Windows Server 2003 R2. This doesn't work with our system.
Expert:  lifesaver replied 2 years ago.
Please reconfirm whether it is windows server 2003 or windows XP.

The operating system specified in original question is windows XP.
Customer: replied 2 years ago.
We were incorrect the first time; sorry. It is server 2003.
Expert:  lifesaver replied 2 years ago.
Run hijack this from link : http://free.antivirus.com/hijackthis/

Do a system scan onlyusing hijack this.Once the scan is complete, the scan button will read "Save log".

Post the log details in your next reply or upload the log to www.wikisend.com and give me the download link.

let me know if you face any problem.
Customer: replied 2 years ago.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:16:52 PM, on 8/9/href="http://www.justanswer.com/computer/5dxo7-fix-invalid-floating-point-operation-error-mess.html1
Platform: Windows 2003 SP2 (WinNT 5.02.3790)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\OPHALDCS.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\LogMeIn Hamachi\hamachi-2.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\McAfee\SiteAdvisor Enterprise\McSACore.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\mfevtps.exe
C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Apps\Retail\Rpro\V8LICENSESERVER.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\McAfee\Managed VirusScan\DesktopUI\XTray.exe
c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\LogMeIn Hamachi\hamachi-2-ui.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Apps\Retail\Rpro\Schedule.exe
C:\Apps\Retail\Rpro\EXCHANGE.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\WINDOWS\system32\calc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Apps\Retail\Rpro8.exe
C:\PROGRA~1\MICROS~1\Office10\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\msiexec.exe
C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\HPMYNSTV\HijackThis[1].exe
C:\WINDOWS\system32\NOTEPAD.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://iesetup.dll/softAdmin.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://myups.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.href="http://www.justanswer.com/computer/5dxo7-fix-invalid-floating-point-operation-error-mess.html10302101252.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - C:\Program Files\McAfee\SiteAdvisor Enterprise\McIEPlg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - C:\Program Files\McAfee\SiteAdvisor Enterprise\McIEPlg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [MVS Splash] "C:\Program Files\McAfee\Managed VirusScan\DesktopUI\XTray.exe"
O4 - HKLM\..\Run: [McAfee Managed Services Tray] "C:\Program Files\McAfee\Managed VirusScan\Agent\StartMyagtTry.exe"
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [PhilipsRemote] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\PhilipsRemote.exe
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [LogMeIn Hamachi Ui] "C:\Program Files\LogMeIn Hamachi\hamachi-2-ui.exe" --auto-start
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [P-Install] D:\Install\installerp1.exe e
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Gbridge] "C:\Program Files\Gbridge LLC\Gbridge\pstartw.exe" "C:\Program Files\Gbridge LLC\Gbridge\Gbridge.exe" -autostart
O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
O4 - Startup: OpenOffice.org 3.3.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: RPRO Scheduler.lnk = Retail\Rpro\Schedule.exe
O4 - Global Startup: Shortcut to EXCHANGE.exe.lnk = Retail\Rpro\EXCHANGE.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
O15 - Trusted Zone: http://*.mcafee.com (HKLM)
O15 - Trusted Zone: http://betavscan.mcafeeasap.com (HKLM)
O15 - Trusted Zone: http://vs.mcafeeasap.com (HKLM)
O15 - Trusted Zone: http://www.mcafeeasap.com (HKLM)
O15 - ESC Trusted Zone: http://ads.tw.adsonar.com
O15 - ESC Trusted Zone: http://js.adsonar.com
O15 - ESC Trusted Zone: http://lt.andomedia.com
O15 - ESC Trusted Zone: http://o.aolcdn.com
O15 - ESC Trusted Zone: http://www.aolcdn.com
O15 - ESC Trusted Zone: http://rmd.atdmt.com
O15 - ESC Trusted Zone: http://view.atdmt.com
O15 - ESC Trusted Zone: http://at.atwola.com
O15 - ESC Trusted Zone: http://cdn.atwola.com
O15 - ESC Trusted Zone: http://cdn.at.atwola.com
O15 - ESC Trusted Zone: http://esales.brooksrunning.com
O15 - ESC Trusted Zone: http://siterecruit.comscore.com
O15 - ESC Trusted Zone: http://content.dl-rms.com
O15 - ESC Trusted Zone: http://a.espncdn.com
O15 - ESC Trusted Zone: http://adsatt.espn.go.com
O15 - ESC Trusted Zone: http://espn.go.com
O15 - ESC Trusted Zone: http://log.go.com
O15 - ESC Trusted Zone: http://streak.espn.go.com
O15 - ESC Trusted Zone: http://player.play.it
O15 - ESC Trusted Zone: http://an.tacoda.net
O15 - ESC Trusted Zone: http://anc.tacoda.net
O15 - ESC Trusted Zone: http://anrtx.tacoda.net
O15 - ESC Trusted Zone: http://www.ups.com
O15 - ESC Trusted Zone: http://*.mcafee.com (HKLM)
O15 - ESC Trusted Zone: http://betavscan.mcafeeasap.com (HKLM)
O15 - ESC Trusted Zone: http://vs.mcafeeasap.com (HKLM)
O15 - ESC Trusted Zone: http://www.mcafeeasap.com (HKLM)
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1192824362765
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/RACtrl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{495B0CEF-C674-4330-B913-E7BD8F952F9E}: NameServer = 216.165.129.157
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - C:\Program Files\McAfee\SiteAdvisor Enterprise\McIEPlg.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - C:\Program Files\McAfee\SiteAdvisor Enterprise\McIEPlg.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: DCS Loader (DCSLoader) - Oki Data Corporation - C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\OPHALDCS.EXE
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LogMeIn Hamachi Tunneling Engine (Hamachi2Svc) - LogMeIn Inc. - C:\Program Files\LogMeIn Hamachi\hamachi-2.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: McAfee SiteAdvisor Enterprise Service - McAfee, Inc. - C:\Program Files\McAfee\SiteAdvisor Enterprise\McSACore.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe
O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\WINDOWS\system32\mfevtps.exe
O23 - Service: McAfee Virus and Spyware Protection Service (myAgtSvc) - McAfee, Inc. - C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Retail Pro V8 License Service (RProV8LicSvr) - Unknown owner - C:\Apps\Retail\Rpro\V8LICENSESERVER.exe
O23 - Service: McAfee Peer Distribution Service (RumorServer) - McAfee, Inc. - C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe

--
End of file - 11807 bytes

Expert:  lifesaver replied 2 years ago.
Ok.

There seems to be nothing wrong with the log.

please run a scan using free version of clamwin

http://www.clamwin.com/content/view/18/46/

Also let me the version of retail pro youa re running.
Customer: replied 2 years ago.

 

Scan Started Tue Aug 09 14:43:45 2011

-------------------------------------------------------------------------------

 

WARNING: Can't open file C:\Documents and Settings\Administrator\Cookies\XXXXX@XXXXXX.XXX[5].txt: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Cookies\XXXXX@XXXXXX.XXX[1].txt: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Cookies\administrator@atdmt[4].txt: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Cookies\administrator@doubleclick[2].txt: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Cookies\administrator@imrworldwide[3].txt: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Cookies\administrator@insightexpressai[5].txt: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Cookies\administrator@mediaplex[4].txt: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Cookies\XXXXX@XXXXXX.XXX[1].txt: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Cookies\XXXXX@XXXXXX.XXX[1].txt: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Cookies\administrator@pro-market[1].txt: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Cookies\administrator@questionmarket[5].txt: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Cookies\administrator@serving-sys[3].txt: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Cookies\administrator@serving-sys[5].txt: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Cookies\administrator@specificclick[2].txt: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Cookies\administrator@trafficmp[1].txt: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Cookies\administrator@tribalfusion[2].txt: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Cookies\XXXXX@XXXXXX.XXX[1].txt: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Cookies\administrator@zedo[4].txt: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Local Settings\Temp\fla2Ahref="http://www.justanswer.com/computer/5dxo7-fix-invalid-floating-point-operation-error-mess.html.tmp: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Local Settings\Temp\fla2AD.tmp: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Local Settings\Temp\fla2C5.tmp: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Local Settings\Temp\fla2C6.tmp: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Local Settings\Temp\fla2C7.tmp: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Local Settings\Temp\fla2Chref="http://www.justanswer.com/computer/5dxo7-fix-invalid-floating-point-operation-error-mess.html.tmp: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Local Settings\Temp\~DF1href="http://www.justanswer.com/computer/5dxo7-fix-invalid-floating-point-operation-error-mess.htmlBB.tmp: Permission denied

WARNING: Can't open file C:\Documents and Settings\Administrator\Local Settings\Temp\~DF5E13.tmp: Permission denied

WARNING: Can't open file C:\pagefile.sys: Permission denied

WARNING: Can't open file C:\WINDOWS\system32\config\default: Permission denied

WARNING: Can't open file C:\WINDOWS\system32\config\SAM: Permission denied

WARNING: Can't open file C:\WINDOWS\system32\config\SECURITY: Permission denied

WARNING: Can't open file C:\WINDOWS\system32\config\software: Permission denied

WARNING: Can't open file C:\WINDOWS\system32\config\system: Permission denied

WARNING: Can't open file C:\WINDOWS\Temp\hlktmp: Permission denied

 

C:\Documents and Settings\Administrator\Local Settings\Temp\NERO13349\Toolbar.exe: Adware.Search-63 FOUND

----------- SCAN SUMMARY -----------

Known viruses: 101650href="http://www.justanswer.com/computer/5dxo7-fix-invalid-floating-point-operation-error-mess.html

Engine version: 0.97.1

Scanned directories: 97href="http://www.justanswer.com/computer/5dxo7-fix-invalid-floating-point-operation-error-mess.html1

Scanned files: 146634

Infected files: 1

 

Data scanned: 21505.70 MB

Data read: 30414.53 MB (ratio 0.71:1)

Time: 91href="http://www.justanswer.com/computer/5dxo7-fix-invalid-floating-point-operation-error-mess.html6.7href="http://www.justanswer.com/computer/5dxo7-fix-invalid-floating-point-operation-error-mess.html1 sec (153 m 6 s)

 

--------------------------------------

Completed

--------------------------------------

 

It's Retail Pro 8.6.

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    8671
    Certified Computer/Networking Support Specialist.
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    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.