Hello and welcome to JustAnswer. My name is XXXXX XXX I look forward to assist you today.
let me know in detail what is the problem you are facing.
my cat walked or lay on my laptop last night and now the keyboard does not work properly, when i type "n' i get "ny" when i type "a" i get 'aq" and the windows help and support opens, etc
something was toggled on and i dont know how to toggle it off
i just spent 2 hours with another tech from this site and he couldnt figure it out
what is the make and model no# XX the laptop
toshiba satellite a665
whaen you press n it comes up ny. is that correct?
yes, also when the other tech logged into my computer remotely he could type fine, so the issue is localized to my keyboard
yes that is what i also feel this is hard problem with the keyboard
nothing related to any accessibility shortcuts activated issue
there is only one thing that can confirm it. you have to connect a external keyboard and try type
some letters type fine, others not in microsoft word 'b" will type bg5 and bring up help...i dont have an external keyboard, this is my wife computer and its a laptop
if the external keyboard works fine the problem is with internal keyboard on the laptop
assuming its an internal problem is there anyway to reset it?
do you have external keyboard with you
no that is a hardware fault
hardware fault what does that mean?
key is bad
keyboard is faulty
what can i do?
the keyboard is some $20 but as you dont have an external keyboard
i want to try a final test to confirm the solution
but if i dont want to use an external keyboard, does the keyboard need to be replaced on the laptop?
you can use On-Screen Keyboard
Start button , clicking All Programs, clicking Accessories, clicking Ease of Access, and then clicking On-Screen Keyboard.
that is your choice the computer will still work normally with the faulty keyboard
so even if i bring the computer in you don't think it can be fixed
it can be fixed
you have to change the keyboard
that is the only solution as you cannot repair a fault laptop keyboard
wish you could have helped
what sort of help you want let me know taht
for problem to be fixed
the fix is you have to change the keyboard which is going to cost you somewhat $20
you can go to any local repair computer shop and get a keyboard
for a laptop?
or call toshiba and get one from there
are you asking that i should pay?
if that is in warranty you dont to have to else you have to
ok thank you have a nice day
o if you are asking about my payment, you have already made the payment to justanswer.com
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how much do you get?
i have to say, i didn't want to pay anything unless problem was solved, i would have gone to staples or something had they been open, while i appreciate your input it didn't really do anything for me. id like to give you something put $19 for that seems high
I cannot do any change in the amount paid as that is completely controlled by the site.
no problem you can leave that un-accepted.