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LeGin
LeGin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 755
Experience:  BSc (Computer Science)
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may cat walked on my keyboard and toggled something and now

Customer Question

may cat walked on my keyboard and toggled something and now it does not function properly
Submitted: 5 years ago.
Category: Computer
Expert:  LeGin replied 5 years ago.

LeGin :

Hello and welcome to JustAnswer. My name is LeGin and I look forward to assist you today.

LeGin :

let me know in detail what is the problem you are facing.

JACUSTOMER-241y8fy9- :

my cat walked or lay on my laptop last night and now the keyboard does not work properly, when i type "n' i get "ny" when i type "a" i get 'aq" and the windows help and support opens, etc

JACUSTOMER-241y8fy9- :

something was toggled on and i dont know how to toggle it off

JACUSTOMER-241y8fy9- :

i just spent 2 hours with another tech from this site and he couldnt figure it out

LeGin :

what is the make and model no# of the laptop

JACUSTOMER-241y8fy9- :

toshiba satellite a665

JACUSTOMER-241y8fy9- :

hello?

LeGin :

whaen you press n it comes up ny. is that correct?

JACUSTOMER-241y8fy9- :

yes, also when the other tech logged into my computer remotely he could type fine, so the issue is localized to my keyboard

LeGin :

yes that is what i also feel this is hard problem with the keyboard

LeGin :

nothing related to any accessibility shortcuts activated issue

LeGin :

there is only one thing that can confirm it. you have to connect a external keyboard and try type

JACUSTOMER-241y8fy9- :

some letters type fine, others not in microsoft word 'b" will type bg5 and bring up help...i dont have an external keyboard, this is my wife computer and its a laptop

LeGin :

if the external keyboard works fine the problem is with internal keyboard on the laptop

JACUSTOMER-241y8fy9- :

assuming its an internal problem is there anyway to reset it?

LeGin :

do you have external keyboard with you

JACUSTOMER-241y8fy9- :

no

LeGin :

no that is a hardware fault

LeGin :

ok

JACUSTOMER-241y8fy9- :

hardware fault what does that mean?

LeGin :

key is bad

LeGin :

keyboard is faulty

JACUSTOMER-241y8fy9- :

what can i do?

LeGin :

the keyboard is some $20 but as you dont have an external keyboard

LeGin :

i want to try a final test to confirm the solution

LeGin :

try this

JACUSTOMER-241y8fy9- :

but if i dont want to use an external keyboard, does the keyboard need to be replaced on the laptop?

LeGin :

you can use On-Screen Keyboard

JACUSTOMER-241y8fy9- :

that works

LeGin :

Start button , clicking All Programs, clicking Accessories, clicking Ease of Access, and then clicking On-Screen Keyboard.

LeGin :

that is your choice the computer will still work normally with the faulty keyboard

JACUSTOMER-241y8fy9- :

so even if i bring the computer in you don't think it can be fixed

JACUSTOMER-241y8fy9- :

?

LeGin :

it can be fixed

LeGin :

you have to change the keyboard

LeGin :

that is the only solution as you cannot repair a fault laptop keyboard

JACUSTOMER-241y8fy9- :

ok thanks

JACUSTOMER-241y8fy9- :

wish you could have helped

LeGin :

what sort of help you want let me know taht

JACUSTOMER-241y8fy9- :

for problem to be fixed

LeGin :

the fix is you have to change the keyboard which is going to cost you somewhat $20

LeGin :

you can go to any local repair computer shop and get a keyboard

JACUSTOMER-241y8fy9- :

for a laptop?

LeGin :

yes

LeGin :

or call toshiba and get one from there

JACUSTOMER-241y8fy9- :

are you asking that i should pay?

LeGin :

if that is in warranty you dont to have to else you have to

JACUSTOMER-241y8fy9- :

ok thank you have a nice day

LeGin :

o if you are asking about my payment, you have already made the payment to justanswer.com

LeGin :

by clicking Accept i will only get a portion it.

LeGin :

if you found me helpful you can click Accept.

LeGin :

Thanks

JACUSTOMER-241y8fy9- :

how much do you get?

LeGin :

50%

JACUSTOMER-241y8fy9- :

i have to say, i didn't want to pay anything unless problem was solved, i would have gone to staples or something had they been open, while i appreciate your input it didn't really do anything for me. id like to give you something put $19 for that seems high

LeGin :

I cannot do any change in the amount paid as that is completely controlled by the site.

LeGin :

no problem you can leave that un-accepted.

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