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Cory
Cory, Computer Technician
Category: Computer
Satisfied Customers: 2767
Experience:  Computer Repair Technician 5+ Years
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Sound has suddenly stopped on my ASUS Laptop running under

Resolved Question:

Sound has suddenly stopped on my ASUS Laptop running under Vista Ultimate Product M51Vr serial number 8BN0AS447511482. No sound with Skype also but gives the note when laptop is switched on. Help!
Submitted: 3 years ago.
Category: Computer
Expert:  Cory replied 3 years ago.

Cory N :

Welcome To JA. My name is Cory

Customer:

Hi Remember I have no sound!

Cory N :

yes

Cory N :

you cant hear sound on laptop speakers?

Customer:

yes - no sound

Cory N :

ok

Cory N :

please right click on the C Drive ans select properties

Cory N :

then click on Device Manager

Customer:

how do i do that?

Customer:

OK think I have done that - click on computer and R click on C drive then click on properties - OK?

Customer:

no Device manager? must be wrong?

Customer:

hello! u still there?

Customer:

what happens now please?

Cory N :

Please click on Start then Control Panel then Device Manager

Customer:

ok then what

Cory N :

are there any yellow question marks?

Customer:

no

Cory N :

ok

Cory N :

Do you see your sound device?

Customer:

yes

Cory N :

is it realtek?

Customer:

yes

Cory N :

please right click it and choose uninstall but dont delete the driver

Customer:

but does not say so under device manager

Cory N :

is it listed under sound video and game controllers

Cory N :

if you click the arrow next to it

Customer:

yes

Cory N :

can you right click on it and select uninstall?

Customer:

it says to remove hardware I must restart computer?

Cory N :

ok please bookmark this page by clicking CTRL+D so you can return to it

Customer:

which page? this one here or the one under device manager?

Cory N :

this one

Customer:

OK done

Cory N :

ok

Customer:

now what?

Cory N :

restart the computer if you uninstalled the sound driver

Customer:

OK

Customer:

have done so

Cory N :

ok please go back to the device manager and see if its listed

Customer:

yes still listed

Cory N :

please try the sound

Cory N :

is the sound working?

Customer:

no

Customer:

it says the drivers for this device will be uninstalled when you restart?

Cory N :

didnt you do that before?

Customer:

I thought so?

Customer:

try again?

Cory N :

but it there should be a box where you can delete the driver

Customer:

yes update/disable/uninstall

Cory N :

uninstall

Customer:

ok

Customer:

but not delete?

Cory N :

yes delete

Cory N :

we are going to reinstall it

Customer:

ok have uninstalled but not delete?

Cory N :

yes delete it

Customer:

real tek devices are no longer on list under device manager?

Cory N :

that is correct did it go away last time?

Customer:

no but tis time yes

Cory N :

ok please restart your computer

Customer:

OK will do

Cory N :

and try your sound and come back to this

Customer:

bingo! sound works!

Cory N :

Great

Cory N :

If my answer was helpful please click Accept

Customer:

now what?

Cory N :

if it works then we dont have anything else to do.

Customer:

OK will click accept. Thanks for your assistance. Don't know what went wrong?

Cory N :

Sometimes driver is working wrong and needs to be installed your welcome

Customer:

Cheers

Cory, Computer Technician
Category: Computer
Satisfied Customers: 2767
Experience: Computer Repair Technician 5+ Years
Cory and 11 other Computer Specialists are ready to help you

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