Welcome To JA. My name is Cory
Hi Remember I have no sound!
you cant hear sound on laptop speakers?
yes - no sound
please right click on the C Drive ans select properties
then click on Device Manager
how do i do that?
OK think I have done that - click on computer and R click on C drive then click on properties - OK?
no Device manager? must be wrong?
hello! u still there?
what happens now please?
Please click on Start then Control Panel then Device Manager
ok then what
are there any yellow question marks?
Do you see your sound device?
is it realtek?
please right click it and choose uninstall but dont delete the driver
but does not say so under device manager
is it listed under sound video and game controllers
if you click the arrow next to it
can you right click on it and select uninstall?
it says to remove hardware I must restart computer?
ok please bookmark this page by clicking CTRL+D so you can return to it
which page? this one here or the one under device manager?
restart the computer if you uninstalled the sound driver
have done so
ok please go back to the device manager and see if its listed
yes still listed
please try the sound
is the sound working?
it says the drivers for this device will be uninstalled when you restart?
didnt you do that before?
I thought so?
but it there should be a box where you can delete the driver
but not delete?
we are going to reinstall it
ok have uninstalled but not delete?
yes delete it
real tek devices are no longer on list under device manager?
that is correct did it go away last time?
no but tis time yes
ok please restart your computer
OK will do
and try your sound and come back to this
bingo! sound works!
If my answer was helpful please click Accept
if it works then we dont have anything else to do.
OK will click accept. Thanks for your assistance. Don't know what went wrong?
Sometimes driver is working wrong and needs to be installed your welcome