You cant hear sound on laptop speakers?
Yes - no sound
Please right click on the C Drive and select properties. Then click on Device Manager
OK think I have done that - click on computer and R click on C drive then click on properties - OK? No Device manager. Must be wrong?
Please click on Start then Control Panel then Device Manager. Are there any yellow question marks?
Do you see your sound device?
is it realtek?
Please right click it and choose un install but don't delete the driver
But does not say so under device manager
Is it listed under sound video and game controllers? If you click the arrow next to it
Can you right click on it and select uninstall?
It says to remove hardware I must restart computer?
Restart the computer if you uninstalled the sound driver
OK have done so
OK please go back to the device manager and see if it is listed
Yes still listed
Please try the sound
Is the sound working?
No. It says the drivers for this device will be un installed when you restart?
Didnt you do that before?
I thought so?
But there should be a box where you can delete the driver
Yes update/disable/un install
OK but not delete?
Yes delete. We are going to reinstall it
OK have un installed but not delete?
Yes delete it
Realtek devices are no longer on list under device manager?
That is correct did it go away last time?
No but this time yes
OK please restart your computer and try your sound and come back to this
bingo! sound works!