Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.
I appreciate you trying to help me. I'm at my wits end.
Thanks, what is the exact error?
ASCTray.exe saying that file rtl120.bpl is missing.
I haven't a clue where these came from.
Is it STTray.exe or ASCTray.exe?
Do you want me to check up remotely?
I absolutely HATE windows 7
I don't know how to do that.
click on this link: http://18.104.22.168:8040/guest.aspx?Session=67e4f7ba-b604-4d97-9d03-37531665defa&SUPPORT=JAVAW
accept and run the tool to let me connect.
Thanks coming in