I forgot my password and my alternate email address including my answer to security questions.... My mobile number is no longer valid so its no use and I really don't want to recreate another one..I don't know what to do. Can you help me ????
Please let me know the part of your email address after the '@' symbol (like gmail.com, hotmail.com, etc, etc). Please do not give me the whole email address as the system will hide it for your privacy.Thank you
OK, Rocketmail.com is from Yahoo.com. Please click here to reset your password ---> http://edit.yahoo.com/forgotrootSelect "I forgot my password " and click NextFollow ALL the prompts in order to reset your passwordIf no luck, I am afraid your yahoo account has been hacked. Usually email addresses are being hacked by weak passwords that are easily guessed by computers OR by users that enter their password into fake websites.There is a YAHOO Validation Page that they (Yahoo) have set up to attempt to validate ownership of an account in cases where the Password Reset Basic steps do not work.The Validation Page was created to ask key questions about your account (only you would be able to provide to Yahoo) when you created or updated your account. The more information you provide to Yahoo, the better for their Support Agents to validate your identity. Enter the security questions and answers that you had, it does not matter if the hackers changed it, yahoo will check your previous information tooThe direct link to the Validation Page is: http://help.yahoo.com/l/us/yahoo/edit/general-01.html <=== Click hereThis is the best you can do. They should answer in 2 or 3 days. Please do that as soon as you possible. I think it is a lot of waiting time, but it is the best we can do, because unfortunately Yahoo does not have phone customer support for email issues.If you are a Paid Yahoo customer you can also call Yahoo customer service at 1 - 866 - 562 - 7219You can also email Yahoo directly. account-security-help @ cc.yahoo-inc.com , but the best bet it is the Validation Page.Thank you
Ok. I filled out the information what do I do now...
You just have to wait the response of Yahoo. They will send an answer to your alternate email address, the one you typed under
Ok, thank you