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John MBA
John MBA, Engineer
Category: Computer
Satisfied Customers: 646
Experience:  Working as a software engineer for more than 4 years
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cant get logged on to yahoo mail, forgot password....help

Resolved Question:

can't get logged on to yahoo mail, forgot password....help
Submitted: 2 years ago.
Category: Computer
Expert:  John MBA replied 2 years ago.

John MBA :

Hello

John MBA :

I am John and I will try to help you.

John MBA :

When you forget you password XXXXX Yahoo mail, you have to try the below link and try to recover the forgot password:

Recover password

John MBA :

Let me know how it goes.

Customer:

thanks that's not the problem, then i switched from home phone to internet only, at&t internet will not allow me to sign on.

John MBA :

Is it now At&t yahoo mail ?

Customer:

i have XXXXX@XXXXXX.XXX. is that correct

Customer:

yes it is att mail, but i need my yahoo mail

John MBA :

Just answer will hide the mail ids. I can't see the mail id.

Customer:

have had that account for many years

John MBA :

Try logging in with the below link

John MBA :

Log in

John MBA :

use only the id

John MBA :

not full mail id.

John MBA :

skip @ and following words

Customer:

it goes directly to att mail....help i need my old email

John MBA :

ok hold on

John MBA :

What about the below link

Log in

John MBA :

Are you able to log in ?

Customer:

yes tried to log in but it only asked for passwork and it comes up with the att.net email

John MBA :

hold on

Customer:

ok thanks

John MBA :

Which browser are you using ?

Customer:

not sure

John MBA :

I will give examples

John MBA :

Internet explorer, google chrome

John MBA :

firefox

Customer:

internet explorer

John MBA :

If you are using same browser for chatting with me, bookmark this page and clear cache and cookies of your browser.

Customer:

cache and cookies from browser?? how

John MBA :

Then try the link

Log in

John MBA :

I will explain how to clear it.

Customer:

ok

John MBA :

In the internet explorer, click help -> about.

John MBA :

Tell me the version of Internet explorer.

John MBA :

6 or 7 or 8 or 9

John MBA :

Help is on top of the browser and is with the menu items.

Customer:

sorry john not seeing it

John MBA :

No top of internet explorer are you seeing a menu with File, edit ...

John MBA :

last option will be Help

John MBA :

Or are you able to see "Tools" written somewhere on top ?

Customer:

yes i see tools??

John MBA :

click on it

John MBA :

select internet options

Customer:

ok

Customer:

ok i'm there, but can't talk to you with the window up

Customer:

will click internet options

Customer:

it says my att. my.yahoo.com

John MBA :

in the general tab

John MBA :

click delete

Customer:

ok but need to open another window, can't talk to you with tools window...

Customer:

ok at delete browsing history, clicked delet in the general tab

John MBA :

try logging in

Customer:

ok

Customer:

when i try it still says XXXXX@XXXXXX.XXX. this may help...when i emailed my address would XXXXXX@XXXXXX.XXX

Customer:

thru Yahoo

Customer:

praying my emails are not gone...i have so much information there

John MBA :

try connecting from another computer.

John MBA :

Form your office or friends computer.

Customer:

my computer

John MBA :

Problem can be with the connection.

John MBA :

So try to log in from another computer, which is not using at& t

Customer:

ok what do i do now...use another computer then what??

John MBA :

Use the link

John MBA :

Try to log in.

John MBA :

Let me know how it goes.

Customer:

ok will try on moment

John MBA :

okay

Customer:

do i click on reset cookes

John MBA :

No need.

John MBA :

Just try it with a connection other that at&t

John MBA :

you can even try from your phone if you have net connection in that.

Customer:

ok...on moment

John MBA :

k

Customer:

it say content not available

Customer:

really getting worried about this

John MBA :

In phone ?

John MBA :

are you able to log in ?

Customer:

not sure what u mean?? in phone??

John MBA :

how did you try to access the log in page

John MBA :

?

John MBA :

using another computer ?

Customer:

no not able to log in, when i click on the envelope it still bring up the att. no don't have another computer

John MBA :

You must try from another computer. As you are using At&t internet connection, your browser may be detecting At&t page for log in.

John MBA :

So if possible try to connect to yahoo from another connection.

John MBA :

Your friend's or neighbors computer if possible.

Customer:

ok but need to go to a friends house. should i be worried??

John MBA :

You can bookmark this webpage

John MBA :

and contact me after that.

John MBA :

Ctrl + D

John MBA :

to bookmark

Customer:

should i log in XXXXX@XXXXXX.XXX?? or yahoo.com??

John MBA :

use only your id

Customer:

when i log in on someelse computer then what??

John MBA :

don't give like id @ yahoo. com

John MBA :

if you are not getting at&t it may be logging to mail properly.

Customer:

only give jlmfiveone??

John MBA :

yes

Customer:

then what do i do after logging on to another computer?

John MBA :

If same at&t mail page pops up, it will be better to register a complaint in at&t, seems like a redirection issue with at&t.

John MBA :

anyway let me know what happens with your friend's computer.

John MBA :

Ctrl + D to bookmark this page.

Customer:

ok will contact at&t and file a complaint, this is crazy

John MBA :

First you try from another computer and make sure the issue is valid or not.

Customer:

not sure what u mean valid or not

John MBA :

I mean we have to make sure the issue is present in your friend's computer too.

Customer:

ok will do...thanks

John MBA :

Ok. Don't forget to inform me what happens.

Customer:

signing off...will do

John MBA :

ok

John MBA, Engineer
Category: Computer
Satisfied Customers: 646
Experience: Working as a software engineer for more than 4 years
John MBA and 4 other Computer Specialists are ready to help you

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