I am John and I will try to help you.
When you forget you password XXXXX Yahoo mail, you have to try the below link and try to recover the forgot password:Recover password
Let me know how it goes.
thanks that's not the problem, then i switched from home phone to internet only, at&t internet will not allow me to sign on.
Is it now At&t yahoo mail ?
i have XXXXX@XXXXXX.XXX. is that correct
yes it is att mail, but i need my yahoo mail
Just answer will hide the mail ids. I can't see the mail id.
have had that account for many years
Try logging in with the below link
use only the id
not full mail id.
skip @ and following words
it goes directly to att mail....help i need my old email
ok hold on
What about the below link Log in
Are you able to log in ?
yes tried to log in but it only asked for passwork and it comes up with the att.net email
Which browser are you using ?
I will give examples
Internet explorer, google chrome
If you are using same browser for chatting with me, bookmark this page and clear cache and cookies of your browser.
cache and cookies from browser?? how
Then try the link Log in
I will explain how to clear it.
In the internet explorer, click help -> about.
Tell me the version of Internet explorer.
6 or 7 or 8 or 9
Help is on top of the browser and is with the menu items.
sorry john not seeing it
No top of internet explorer are you seeing a menu with File, edit ...
last option will be Help
Or are you able to see "Tools" written somewhere on top ?
yes i see tools??
click on it
select internet options
ok i'm there, but can't talk to you with the window up
will click internet options
it says my att. my.yahoo.com
in the general tab
ok but need to open another window, can't talk to you with tools window...
ok at delete browsing history, clicked delet in the general tab
try logging in
when i try it still says XXXXX@XXXXXX.XXX. this may help...when i emailed my address would XXXXXX@XXXXXX.XXX
praying my emails are not gone...i have so much information there
try connecting from another computer.
Form your office or friends computer.
Problem can be with the connection.
So try to log in from another computer, which is not using at& t
ok what do i do now...use another computer then what??
Use the link
Try to log in.
ok will try on moment
do i click on reset cookes
Just try it with a connection other that at&t
you can even try from your phone if you have net connection in that.
it say content not available
really getting worried about this
In phone ?
are you able to log in ?
not sure what u mean?? in phone??
how did you try to access the log in page
using another computer ?
no not able to log in, when i click on the envelope it still bring up the att. no don't have another computer
You must try from another computer. As you are using At&t internet connection, your browser may be detecting At&t page for log in.
So if possible try to connect to yahoo from another connection.
Your friend's or neighbors computer if possible.
ok but need to go to a friends house. should i be worried??
You can bookmark this webpage
and contact me after that.
Ctrl + D
should i log in XXXXX@XXXXXX.XXX?? or yahoo.com??
use only your id
when i log in on someelse computer then what??
don't give like id @ yahoo. com
if you are not getting at&t it may be logging to mail properly.
only give jlmfiveone??
then what do i do after logging on to another computer?
If same at&t mail page pops up, it will be better to register a complaint in at&t, seems like a redirection issue with at&t.
anyway let me know what happens with your friend's computer.
Ctrl + D to bookmark this page.
ok will contact at&t and file a complaint, this is crazy
First you try from another computer and make sure the issue is valid or not.
not sure what u mean valid or not
I mean we have to make sure the issue is present in your friend's computer too.
ok will do...thanks
Ok. Don't forget to inform me what happens.
signing off...will do