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sling box is connected and streaming, but no picture

Customer Question

Optional Information:
Computer OS: Mac OS X
Browser: Safari

Already Tried:
SET UP

Submitted: 648 days and 1 hours ago.

Category: Computer

Value: $58

Status: CLOSED

Expert: CompuGeek replied 648 days and 1 hours ago.

CompuGeek :

I am one of the Expert with justanswer.com who will be assisting you and will fix the problem in no time for you. Welcome to the justanswer chat.

CompuGeek :

try to reset the slingbox and then get it connected.

CompuGeek :

check this link to see how to reset the box

CompuGeek :

http://support.slingbox.com/get/KB-1000038.html

CompuGeek :

Please ask in case you need further support or have any question

Customer :

i have reset the the slingbox

Customer :

what do i do next

CompuGeek :

check the connections and then try using it

CompuGeek :

you can open the link to setup your slingbox

CompuGeek :

http://support.slingbox.com/go/setup

Customer :

what do i do next

Customer :

i have reset the box and there is no change

Customer :

why is there no reply from you

CompuGeek :

did you connect the Slingbox PRO-HD, Slingbox PRO
or Slingbox SOLO

CompuGeek :

which one you are using?

Customer :

sling box solo

CompuGeek :

when did you purchase the sling box

Customer :

2years ago

CompuGeek :

what all devices you are connecting

Customer :

sling box

CompuGeek :

to the slingbox

CompuGeek :

hd tv or standard tv

Customer :

none

Customer :

stanard tv

CompuGeek :

check the connections first and then internet line too

CompuGeek :

the internet should be active

Customer :

the internet is active

CompuGeek :

are both the lighs on on the slingbox

CompuGeek :

lights

Customer :

yes they are

CompuGeek :

blinking or steady

Customer :

steady

CompuGeek :

then check the slingbox software

Customer :

i have and it indicates there is a connection

Customer :

coud there be a problem with the ir on the cable box

CompuGeek :

if both the lights are on and they are stable on the sling box that indicates th slingbox is absolutly fine

CompuGeek :

you need to get the cable box checked

Customer :

i can change channels using the remote on my tv screen. so the cable box must be ok

CompuGeek :

download the latest sling media desktop software

CompuGeek :

http://support.slingbox.com/go/dl-windows-desktop

CompuGeek :

try after you download this

Customer :

nothing changes

CompuGeek :

i am out of ideas i will open the question to other experts.

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