Hello, it will be my pleasure to assist you with your computer today.
Where is the code located that you are trying to type in to Microsoft Office 2010?
Is the product key located on the back or side of your computer?
I got it off the tower
Okay, so the code on your computer tower is the Microsoft Windows Product Key.
Most new computers come with a trial of Microsoft Office, that will run for a certain amount of time. But a product key for Microsoft Office does not come with your computer.
This sounds bad
Well it can be confusing, but you have a few options.
It showed me the picture of where it was
So on the sticker itself, can you read the text?
Beside the code itself, there should be some accompanying text.
What text do you see?
If you look at the image below for example, it will say Windows XP Professional.
If you click on the Full Size Image it will load it larger in a new window.
the code was gfgqw-xjm3f-67w64-7ffbv-x9w6x tab was like the first one but all blue
Were you able to see a large version of the image above?
no used magnify glass
Okay, how many product key stickers do you see on the back of your computer?
only one on the side of tower that looks like that. typing slow/broXXXXX XXXXXd
So if there were two, one could be for Microsoft Office and the other would be for Microsoft Windows.
But if there is only one, then it is the product key for Microsoft Windows that will not be compatible with Microsoft Office.
So you have a few options
I manage using all tech stuff/I really don't understand it.
If you're familiar with Microsoft Office from your old computer, and you want to continue using it, you can purchase a licensed copy of Microsoft Office 2010 for around $125. But if you want just a basic word processor and spreadsheet program, there is a program called OpenOffice that is very similar, but it's free of charge.
I would be so happy to be able to use what already bought. I don't think that is so mush to ask
How long ago did you buy your computer?
7-3-11 While doing hospics care for my husband who died on the 19th
Sorry to hear about that.
So you paid for your computer which came with all of its hardware components and Microsoft Windows.
However, many new computers come with trial programs.
Which run for 30-days or so, but after that they will not continue to function without paying for an upgrade to a product key.
I paid for windows 7 installed , why can't i have a working code l paid for? It was not a 30 dayer!
Are you currently on your new computer now, or a different computer?
I paid for microsoft 2010! Please make it work.
microsoft office 2010!!!!!!!!
Okay, if you paid for Microsoft Office 2010 when ordering your computer there would have been an additional fee of around $100 and the product key would probably be with your product packaging.
The one key on the back of your computer is for Microsoft Windows, which is separate from Office.
It would look like the image below,
I says Genuine Windows 7 Home Premium/Edition familale Premium wait wait
I think I got riped off I'm reading the box
Office 2010 preloaded (purchase of a product key required to activate a full office 2010 suite
So it is very confusing and somewhat misleading.
It means the software is installed, but it requires the purchase of a product key to actually use the software.
do i need to buy what I will think another key? Why would they tell me where the key is that won't work? Its been a very bad week
If you buy a key from Dell, it's $180. But you can get it cheaper from Amazon for $125. Or, like I said before, OpenOffice is a free program that you can download and install which is very similiar.
How similiar, im not tech person
Well, it's not quite as pretty. But the general structure is the same, File, Save, Print. You could always try OpenOffice first, and then if you don't like it you could purchase a Product Key later.
Makes sense, how do I download something or can you send it to it?
both are free? i am surportting myself now!
Writer (free) is part of OpenOffice (free).
If that makes sense.
Nothing make sense anymore
So Microsoft Office includes various programs: Word, Excel, Powerpoint.
No, Publisher is not included in Office Home & Student.
You can purchase it individually for $118, or as part of Microsoft Office Professional.
So, sorry for the confusion and recent tragedy. Do you have any other questions?
No thank you for keeping it simple. Wait why did they give me a fake key number? Does it happen a lot?
The product key number isn't fake, it's just for "Windows" which is separate from "Office".
If you don't have any further questions, you can click on the Accept button to end our chat. Have an excellent day.