For Online Computer Support, Ask a Computer Technician
Hello and Welcome to Just answer. My name is XXXXX XXXXX will be assisting you today
hello sir,press f2 and enter the setup screen
OK, I'm there.
click on system information and see if the hard drive details is shown in there
None of these fields are changable.
That is all.
please specify the service tag number?
BUM8P81 or the U might be a V I can't tell.
is there diagnostics option in there?
Sir,Is this a dell Inspiron 9300 laptop?
Not that I see. Where would it be located?
you mean the model or diagnostics?
OK -- yes, it is a Inspiron 9300.
now find diagnostics in setup utility ?
Where in setup utility? I do not see anything that says, "Diagnostics."
is there a + sign on the system ?
Yes, and it lists the following:
System Info, Processor Info, Memory Info, Device Info, Battery Info, Date/Time, and Boot Sequence.
ok,is there hard drive details in system info
Processor type = Pentium M
Processor ID = 06D8
Current Clock speed = 1.73 GHz
not that , move to boot sequence and let me know which is the first boot device
Min. Clock Speed = 800
1. Diskette Drive, 2. Internal HDD, 3. USB Storage Device, 4. CD/DVD/CD-RW Device, Cardbus NIC, Onboard NIC
ok change first boot device to Internal HDD
How do you do that?
can you use mouse in there?
I was using the pad, hang on and I will install a mouse.
no mouse pad is enough
Mouse does nothing.
ok then use up & down or left and right arrow key to move to each option
is that working
I can go up and down to different options, but within the "Boot Sequence" it will not go over to the list of start up devices.
press enter to select first boot device and use up and down arrow to select Internal HDD and press enter
OK, got to Internal HDD, hit enter, and nothing happened. It's the same as before.
ok what is the first boot device now is it Internal HDD
It showed at the bottom of the screen how to move them, so highlighting Internal HDD and hitting U moved it to the first position.
ok so it is now in the first position am i correct
press f10 to save and exit from bios
i mean setup utility
did it exit from setup screen
OK, did so. The computer began starting up. Got the Dell window, and heard a clicking sound as it was loading. The next screen was the "Internal HDD HARD error!" again.
OK please do the following Turn on the computer. When the DELL™ logo appears, press <F12> immediately.When the boot device list appears, highlight Diagnostics and press <Enter>.
did you get Diagnostics window?
Pressed the F12 key and it said, "Preparing one-time boot menu." but then it went directly to the "Internal HDD HARD error" screen.
in the one time boot menu did you see Diagnostics option
No, I never got the menu.
ok try one more time.this time press F12 repeatedly when you see the dell start-up screen
if you get boot options select Diagnostics and press <Enter>.
I've both hit it repeatedly, and just held it down and both times it still goes to the same "Internal HDD HARD error" screen.
did you get any disc with this computer.like utilities and drivers disc?
I'm looking - it's been a while.
it seems like your system's hard drive is not functioning any more
Found 2: Operating System - however it is Vista. The last guy to work on this computer changed it from Vista to XP, and the other disk is "Drivers and Utilities."
Wrong. The computer is question has always been XP. I wll look for an XP disk.
no need for XP disc
we need the Drivers and Utilities disc
OK Drivers and Utilities loading up.
ok look for diagnostics option.
Don't have one. It goes to the error screen.
Do we have to change the boot settings back?
ok go to setup window and change the boot device to CD/DVD/CD-RW Device then press f10 to save and exit
Still got the error screen.
I went back and checked if the CD was still set as the boot device. This time it gave me the 32 bit diagnostics option.
ok select that and press enter
did you get diagnostics screen?
Yes, but the disk evidently is for the Dell Inspiron 1521 I am using now. Not for the 9300.
ok is there a custom test option in there?
Yes, I'll choose that.
ok then select hard drive in it
i mean hard drive test in it
Not one of the choices. The first three are: Processor, System Board, and System Management. Will one of these work?
is there any option in system management
1. BIOS Information, 2. Environment Information, 3. I/O Information, 4. Memory Information, 5. Processor Information, 6. System Information, 7. BatteryInformation, 8. Pointing Device Information
no use go back and select system board and let me know
All tests passed.
now remove the disc from the drive and restart the pc and check it
Got the error screen again. Does the boot sequence need to be changed?
no required actually ,but change it
Changed back to original, and still with the error screen.
as i suspected,sorry to say either the hard drive or the IDE connector is not functioning any more
how old is this pc?
The computer is probably older than you are, but the HD is only a year or two old. I don't know what a IDE connector is.
its a connector on on the motherboard that connects the hard drive
Is that an expensive repair? If I just had the info from the HD I'd be happy. I hate to spend more money than the computer is worth.
it seems like this computer is 6 years old
Gotta Mac Plus from the late 80s. Still working. Oh well.
if the tech says to replace system broad it is not worth to replace.you cannot compare a MAC at that period and a system in this time.the quality of the products are now too low
Thanks. Any other words of advise before I go?
if the hard drive is in working condition you can get a external usb hard drive and insert the hard drive in it and you can recover the data
Is there anything else you like to know
i mean usb external drive enclosure
not external hard drive
my mistake i apologize for that
That's OK, I have no idea what an external drive enclosure is.
If your doubts has been cleared please don’t forget to click ACCEPT & leave a POSITIVE Feedback and some Bonus will be well appreciated. That’s the only way i get paid for the services that I have provided to you