How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 13246
Experience:  5 years as Network Admin, 10+ years of IT support
50836188
Type Your Computer Question Here...
Josh is online now
A new question is answered every 9 seconds

Why cant I log on to my match.com account !!!

Resolved Question:

Why cant I log on to my match.com account?!!!
Submitted: 3 years ago.
Category: Computer
Expert:  Josh replied 3 years ago.
Hi my name is XXXXX XXXXX I will be helping you

What is the message you receive when you try to log on?
Customer: replied 3 years ago.
It says to go to XXXXX@XXXXXX.XXX
Expert:  Josh replied 3 years ago.
Are you using this page to sign in?


http://www.match.com/login/login.aspx
Customer: replied 3 years ago.
no. the main page.
Customer: replied 3 years ago.
I need to get a phone number off of there. other than that I can care less.
Expert:  Josh replied 3 years ago.
Did you use my link to sign in?
Customer: replied 3 years ago.
I had an account a while back, but now I used another Email address to get back on.
Customer: replied 3 years ago.
I just tried that link.
Expert:  Josh replied 3 years ago.
OK and what was your result
Customer: replied 3 years ago.

On my old Email it asked if i want to renew my account, I dont want to. It wont let me log in on my new one. Just need that number.

Expert:  Josh replied 3 years ago.
What number are you referring to?
Customer: replied 3 years ago.
A woman's number. A phone number.
Expert:  Josh replied 3 years ago.
And what is the EXACT message you receive when you try to use your new email address to log in?
Customer: replied 3 years ago.
there is a problem with your account. Go to that resolutions web site. and thats how i got to you. I think they scammed me or something.
Expert:  Josh replied 3 years ago.
Did you have contact with the women in that account? OR does she have her phone number listed on her profile?
Customer: replied 3 years ago.
She Emailed it to me through the dating site, but I didnt write it down. It isnt on her profile. I dont think you can help me unless you work for match.com. I just got scammed and have to deal with it. Thanks for trying Josh.
Expert:  Josh replied 3 years ago.
It does not sound like you have been scammed.

It sounds like your account has been deactivated.


Use this form and ask what is wrong with your account



http://www.match.com/help/contactus.aspx?ct=1


You can also read about it here:


If you are receiving an error message when attempting to login into our site or use your password XXXXX make changes to your account settings, please review the following troubleshooting tips to help get you on your way:

  • The password XXXXX on the Login page is NOT case sensitive
  • The password XXXXX on the Account Settings page IS case sensitive
  • If you are copying and pasting your password XXXXX the password XXXXX be sure you did not copy a blank "space" before or after the password

Username/Password XXXXX
Hopefully, this is a simple matter of entering the right username and password. Click here to enter your registered email address and retrieve the username and password XXXXX with your account, then enter it carefully before trying to sign in. If a password XXXXX for you, try typing the password XXXXX manually.

  • If you receive your username and password XXXXX but they aren't accepted when you sign in, make sure you're accessing the U.S. sign-in page by navigating to http://us.match.com.
  • If your email address is not recognized, make sure you are entering the email address associated with your Match.com account. If you have multiple Match.com accounts, make sure you enter the right one.
  • If you're sure you have the right email address, and it's not being accepted, there may be a larger issue to address. Contact us using the link below, and we'll get it taken care of as quickly as possible.

Blocked & Refunded
We take security very seriously on Match.com. Unfortunately, that means that sometimes honest members are mistakenly blocked and/or refunded. If you're a paid subscriber, check your financial account to see if we've returned your subscription charge. If a mistake has been made on our part, please contact us immediately using the link below. We'd like to make it right.

Still Not Working - Contact Us
It was worth a shot. If we haven't been able to resolve your situation with the information above, please contact us. To help us find your account, make sure to include in your message your full name, email address, username, and zip code, along with a description of what happens when you try to sign in, including any error messages.

Please do not forget to press ACCEPT so I am credited with helping you


Josh, Support Specialist
Category: Computer
Satisfied Customers: 13246
Experience: 5 years as Network Admin, 10+ years of IT support
Josh and 11 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 

Related Computer Questions